Deskside/Desktop Support

Onsite Deskside/Desktop Support

- Provides second-line investigation and diagnosis for Sales Users
•       Performs staging of PCs
•       Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
•       Conducts hardware and software maintenance and support
•       Troubleshoots and resolves PC incidents and/or VIP requests
•       Assists Server Team & Network team whenever Hand n Feet touch support is required onsite for servers in local server rooms or NW devices at site.
•       Creates/maintain documentation
•       Centralized hardware and Spare part stocking and inventory management
•       Surplus equipment management
•       Asset disposal services
•       Hardware vendor coordination for Break fix
•       Imaging & provisioning of devices. Setup and build workstations
•       Update AMDB including hardware and software
•       PC and other devices - logistics management
•       Coordinate activities with third parties to resolve the IT issues or complete service requests
•       Onsite admin tasks e.g. backup, OS migration.
•       Activities such as moving and setting up cables, hardware etc
•       Participate in the onsite implementation of simple and complex client change requests.
•       Follow standard operating procedures as documented in the knowledge management system.
•       Providing trainings / demo’s when needed to end users
•       Help 3rd parties with troubleshooting within SLA by providing hands and feet support (power checks, visual checks, basic troubleshooting …)
•       Maintain access lists and manage logbooks
•       Maintain inventories, room layout and assets list for server & NW hardware
•       Manage decommissions, disposals and transfers of hardware and server rooms