Thunderhawk Technology Partners
Thunderhawk Technology Partners

Deskside Technician

Cambridge, MA, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
6 Months
On-site
$26/hr
Company Branding Image
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Dice Job Match Score™

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Job Details

Skills

  • DSS
  • DESKSIDE
  • DESKTOP
  • BREAKFIX
  • BREAK FIX
  • BREAK*FIX
  • BREAK-FIX
  • BREAK/FIX
  • TROUBLESHOOT
  • INSTALL
  • REPLACE
  • IMAC
  • MOBILE
  • DESKTOPS
  • LAPTOPS
  • PRINTERS
  • DESK PHONES
  • MEETING ROOM
  • PC
  • VIP
  • NETWORK
  • HAND N FEET

Summary

Role: Deskside/Desktop Support Engineer
Location: Cambridge, MA / Onsite
Duration: 6 Months
Experience Required: 5+ Years


Key Responsibilities:
  • Provide second-line investigation and diagnosis for Sales users and end users.
  • Stage, image, provision, and deploy PCs, laptops, and workstations.
  • Perform IMAC (Install, Move, Add & Change) activities for end-user hardware.
  • Support laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
  • Troubleshoot and resolve PC incidents and VIP support requests.
  • Provide onsite hands-and-feet support to Server and Network teams.
  • Perform hardware and software maintenance and troubleshooting.
  • Maintain centralized hardware, spare parts, and equipment inventories.
  • Manage surplus equipment, asset disposal, transfers, and decommissioning.
  • Coordinate hardware break/fix activities with vendors.
  • Update asset management databases with hardware and software information.
  • Manage PC/device logistics and workstation setup.
  • Coordinate with third-party vendors to resolve IT incidents within SLA.
  • Perform onsite administrative tasks including backups and OS migrations.
  • Assist with moving, installing, and configuring cables and hardware.
  • Participate in client change requests and onsite implementation activities.
  • Follow documented SOPs and knowledge management procedures.
  • Provide end-user training and demonstrations when required.
  • Support third parties with power checks, visual inspections, and basic troubleshooting.
  • Maintain access lists, logbooks, server-room inventories, room layouts, and asset records.
  • Support server-room hardware decommissioning, disposal, and transfer activities.
 
Required / Essential Skills
  • Strong experience in Deskside/Desktop Support.
  • Hands-on Windows desktop and laptop troubleshooting.
  • Experience with PC imaging, provisioning, and workstation builds.
  • Experience performing IMAC services.
  • Strong hardware and software troubleshooting skills.
  • Experience supporting printers, mobile devices, desk phones, and meeting-room devices.
  • Experience providing VIP/Executive user support.
  • Knowledge of IT asset and inventory management.
  • Experience working with third-party vendors and hardware break/fix services.
  • Strong incident, service request, and SLA management experience.
  • Ability to provide onsite hands-and-feet support for server and network teams.
  • Strong documentation and communication skills.

 Top Skills:
  • Deskside / Desktop Support
  • Windows PC & Laptop Support
  • Hardware & Software Troubleshooting
  • IMAC Services
  • PC Imaging & Provisioning
  • Hardware/Software Installation
  • Mobile Device Support
  • Asset & Inventory Management
  • VIP / Executive Support
  • Server & Network Hands-and-Feet Support
  • Incident & Service Request Management
  • Vendor Coordination
  • IT Documentation & SOPs

Thanks,
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91170649
  • Position Id: 26-08009
  • Posted 4 hours ago

Company Info

About Thunderhawk Technology Partners

Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce. Our story is one of passion and purpose, built on decades of experience in workforce management and a shared belief in empowering talent. We are dedicated to delivering innovative solutions that drive client success while fostering an inclusive culture where our employees thrive.

With both global reach and local expertise, we offer a range of services across Technology, Engineering, Business Operations, and Healthcare. Our commitment to diversity, equity, and inclusion is at the heart of what we do, reflected in programs like Warrior to Workforce, Returnship (EmpowerHer, Pathway to Success, Experience Matters) and Neuro-Inclusion.

At Thunderhawk, we treat people with care and respect, striving to build high-performing teams that reflect the values of our clients and the communities we serve. Let us be your trusted partner in shaping a more inclusive and successful future for your organization.

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