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Desktop Support L1

Service Global, Inc

Cambridge, Massachusetts • Today

Full-time

Desktop Support L1

Service Global, Inc

Somerville, Massachusetts • Today

Full-time

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Support Technician II

Pyramid Consulting, Inc.

Boston, Massachusetts • 4d ago

Easy Apply

Contract

30 - 31

Desktop Support Analyst

Stantec

Boston, Massachusetts • Today

Full-time

USD 77,400.00 - 112,200.00 per year

Desktop Support Technician

Excelitas Technologies

Billerica, Massachusetts • Today

Full-time

USD 25.00 - 45.00 per hour

Desktop Support

Talent Groups

Boston, Massachusetts • Today

Easy Apply

Full-time

Depends on Experience

IT Asset Management / Desktop Support Analyst

Kforce Technology Staffing

Norwell, Massachusetts • Today

Contract

$25 - $31 hourly

Desktop Support Engineer

Innosoul inc

Remote • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support-IV | W2/1099 | Applicant Must Be Current WI Resident | No C2C

V.L.S. Systems, Inc

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Desktop Support Technician - $41 CTC - REMOTE (CURRENT WI Resident)

Chandra Technologies, Inc.

Remote • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

Desktop/End User Support Technician

Humana Inc

Remote or Florida • Today

Full-time

USD 44,900.00 - 60,200.00 per year

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Laconia, New Hampshire • Today

Easy Apply

Contract

Senior Desktop Engineer

Arrowstreet Capital

Boston, Massachusetts • Today

Full-time

USD 120,000.00 per year

Senior IT Support Specialist, Desktop Services

STR

Woburn, Massachusetts • Today

Full-time

USD 82,000.00 - 103,000.00 per year

Azure Virtual Desktop Architect

BDO

Remote or Akron, Ohio • Today

Full-time

USD 145,000.00 - 175,000.00 per year

Azure Virtual Desktop System Administrator

AERMOR LLC

Remote or Suffolk, Virginia • Today

Full-time

USD 95,000.00 - 110,000.00 per year

IT Infrastructure Consultant - Virtual Desktop and Application Delivery

WEC Energy Group

Remote or Pewaukee, Wisconsin • Today

Full-time

USD 68,436.68 per year

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Today

Easy Apply

Full-time

$150,000 - $170,000

Remote Virtual Desktop System Engineer (VA ESOM)

Kentro

Remote • Today

Full-time

USD 130,000.00 - 147,000.00 per year

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

Software Engineer III / WPF / Desktop Applications / Automation

Motion Recruitment Partners, LLC

Franklin, Massachusetts • Today

Easy Apply

Full-time

$100000 - $130000

Desktop Engineer Mac & Ubuntu

Xoriant Corporation

Remote • 24d ago

Easy Apply

Contract

$60 - $70

Senior Software Engineer, Windows/Desktop Applications - Boston, MA, USA

Speechify Inc.

Boston, Massachusetts • Today

Full-time

USD 140,000.00 - 200,000.00 per year

Principal Software Engineer - Desktop and Mobile Applications - Roon

Harman International

Remote or California • Today

Full-time

USD 134,250.00 - 196,900.00 per year

Job Details

Skills

Remote Support
Physical Layer
Field Service
Software Configuration
Customer Facing
Laptop
Break/Fix
Data Migration
User Experience
SLA
ProVision
Computer Hardware
Repair
Security Controls
Regulatory Compliance
Risk Assessment
Service Delivery
Audiovisual
AV
Technical Support
Disaster Recovery
SAP BASIS
FSO
Telecommunications
Wireless Communication
Nortel
Cisco
Siemens
Mitel
SOP
Business Analytics
Business Analysis
Computer Science
Information Systems
Customer Service
Communication
Microsoft Windows
Operating Systems
Virtual Private Network
Printing
Mobile Devices
Analytical Skill
Conflict Resolution
Problem Solving
CompTIA
A+
CPU
Testing
IP
Intellectual Property
TDM
Cabling
MDF
Inventory
Network
Collaboration
ISP
Management
Software Installation
Logistics Management

Remote Support
Physical Layer
Field Service
Software Configuration
Customer Facing
Laptop
Break/Fix
Data Migration
User Experience
SLA
ProVision
Computer Hardware
Repair
Security Controls
Regulatory Compliance
Risk Assessment
Service Delivery
Audiovisual
AV
Technical Support
Disaster Recovery
SAP BASIS
FSO
Telecommunications
Wireless Communication
Nortel
Cisco
Siemens
Mitel
SOP
Business Analytics
Business Analysis
Computer Science
Information Systems
Customer Service
Communication
Microsoft Windows
Operating Systems
Virtual Private Network
Printing
Mobile Devices
Analytical Skill
Conflict Resolution
Problem Solving
CompTIA
A+
CPU
Testing
IP
Intellectual Property
TDM
Cabling
MDF
Inventory
Network
Collaboration
ISP
Management
Software Installation
Logistics Management

Summary

Minimum Experience: 1-3 Years of Field Services Technician

As an on-site Support Technician, I have experience in service delivery and end-user hardware and software Configuration troubleshooting, providing quality services to end users, which includes the following key roles and responsibilities, but not limited to:
Provide customer facing end-user support that includes:

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk-side support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End-User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security, controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices

FSO Telecom task:

Installation of IP, wireless, Analog and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel Supplier and different teams.

Desired Qualifications:

BS/BA in Computer Science, Information systems, or an equivalent combination of education or

Experience:

Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or clusters
Provide assistance for network-related issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (llike TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.

Coordination with local vendor for ISP, OEM, channel Supplier and different teams

Mandatory Skills

EUCL1 /EUCL1 / Manage non-standard intervention / software installation PC and other devices logistics management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183523
Position Id: 25d124d882160189be80b47416ce066
Posted 1 day ago

Fitment

Dice Job Match Score™

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Similar Jobs

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Minimum Experience: 1-3 Years of Field Services Technician As an Onsite Support Technician, I have experience in service delivery and end-user hardware and software configuration troubleshooting, providing quality services to the end users, which include the following key roles and responsibilities, but is not limited to: Provide customer-facing end-user support that includes: Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.Perform Break

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Technical Support

Boston, Massachusetts

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Today

Technical Support The Technical Support is responsible for delivering day-to-day IT support to employees within their assigned site while providing a high level of customer service. This role serves as the first point of contact for end-user technology issues and works closely with global IT teams to resolve incidents, fulfill service requests, and support a positive end-user experience. Working within established processes and procedures, the Technical Support Specialist performs front-line sup

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Boston, Massachusetts

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Full-time

Desktop Support Analyst

Boston, Massachusetts

•

Today

At Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we're building a stronger, more resilient Stantec every day. Your O

Full-time

USD 77,400.00 - 112,200.00 per year

Job Details

Skills

Remote Support
Physical Layer
Field Service
Software Configuration
Customer Facing
Laptop
Break/Fix
Data Migration
User Experience
SLA
ProVision
Computer Hardware
Repair
Security Controls
Regulatory Compliance
Risk Assessment
Service Delivery
Audiovisual
AV
Technical Support
Disaster Recovery
SAP BASIS
FSO
Telecommunications
Wireless Communication
Nortel
Cisco
Siemens
Mitel
SOP
Business Analytics
Business Analysis
Computer Science
Information Systems
Customer Service
Communication
Microsoft Windows
Operating Systems
Virtual Private Network
Printing
Mobile Devices
Analytical Skill
Conflict Resolution
Problem Solving
CompTIA
A+
CPU
Testing
IP
Intellectual Property
TDM
Cabling
MDF
Inventory
Network
Collaboration
ISP
Management
Software Installation
Logistics Management

Remote Support
Physical Layer
Field Service
Software Configuration
Customer Facing
Laptop
Break/Fix
Data Migration
User Experience
SLA
ProVision
Computer Hardware
Repair
Security Controls
Regulatory Compliance
Risk Assessment
Service Delivery
Audiovisual
AV
Technical Support
Disaster Recovery
SAP BASIS
FSO
Telecommunications
Wireless Communication
Nortel
Cisco
Siemens
Mitel
SOP
Business Analytics
Business Analysis
Computer Science
Information Systems
Customer Service
Communication
Microsoft Windows
Operating Systems
Virtual Private Network
Printing
Mobile Devices
Analytical Skill
Conflict Resolution
Problem Solving
CompTIA
A+
CPU
Testing
IP
Intellectual Property
TDM
Cabling
MDF
Inventory
Network
Collaboration
ISP
Management
Software Installation
Logistics Management

Summary

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk-side support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End-User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security, controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices

FSO Telecom task:

Installation of IP, wireless, Analog and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel Supplier and different teams.

Desired Qualifications:

BS/BA in Computer Science, Information systems, or an equivalent combination of education or

Experience:

Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or clusters
Provide assistance for network-related issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (llike TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.

Dice Id: 80183523
Position Id: 25d124d882160189be80b47416ce066
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support L1

Somerville, Massachusetts

•

Today

Full-time

Technical Support

Boston, Massachusetts

•

Today

Full-time

Intern - IT & Facilities Support

Boston, Massachusetts

•

Today

Full-time

Desktop Support Analyst

Boston, Massachusetts

•

Today

Full-time

USD 77,400.00 - 112,200.00 per year