Description
We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team in Cambridge, Massachusetts on a Contract basis. This fully onsite role supports local employees directly while also handling escalated technical issues from the service desk, with a strong emphasis on Mac and Windows desktop environments. The ideal candidate brings hands-on troubleshooting experience, a customer-focused approach, and the ability to keep day-to-day support operations running smoothly in a fast-paced office setting.
Responsibilities:
Deliver onsite technical assistance for employees, resolving desktop, laptop, and peripheral issues across Mac and Windows environments.
Respond to escalated support requests, diagnose problems efficiently, and document outcomes clearly within the ticketing system.
Set up, replace, and refresh end-user hardware while maintaining accurate records for company-issued assets.
Support employee onboarding and offboarding by preparing equipment, configuring accounts, and ensuring timely access changes.
Provide assistance with office technology such as printers, mobile devices, collaboration tools, and conference room systems.
Contribute to IT projects and operational improvements by following established procedures and helping refine support documentation.
Assist with software and productivity tool support, including platforms such as Google Workspace, Microsoft 365, Zoom, and Slack.
Offer occasional support for lab or specialized office technology when needed, particularly during high-demand periods and major events.
Requirements
At least 3 years of desktop support experience in an onsite or hybrid end-user support environment.
Strong hands-on knowledge of Mac OS, including troubleshooting and supporting day-to-day user issues.
Solid experience supporting Windows 10 and Windows 11 systems in a work setting.
Familiarity with ticket management processes and the ability to prioritize multiple technical requests effectively.
Working knowledge of Microsoft 365, mobile device support, and core troubleshooting practices for hardware and software issues.
Experience with Active Directory, Microsoft Entra ID, or Azure Active Directory for user and access support.
Exposure to Google Workspace support is preferred.
Background supporting printers, conference room technology, or office event IT needs is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02100-0013540554
- Posted 7 hours ago
