Job DescriptionThe
Manager, Infrastructure, Cloud & Identity Services serves as the
technology lead for our clients hybrid infrastructure, cloud, identity,
networking, and core enterprise technology services. Our client has
established a strong infrastructure and operations foundation, this role will
focus on enhancing, optimizing, modernizing, and scaling that foundation to
support the evolving needs of a commercial-stage biotechnology company and
future global growth. The Lead Manager combines platform ownership, technical
leadership, service delivery accountability, and vendor management to ensure
infrastructure services remain secure, resilient, scalable, compliant, and
aligned with business priorities. Reporting to IT leadership, the
Manager partners closely with Cybersecurity, Digital Workplace, Enterprise
Applications, Data & Analytics, Quality, laboratory stakeholders, managed
service providers, and technology partners to ensure infrastructure services
remain operationally supportable, cost-effective, and ready to scale. The role
requires technical depth to assess architectures, challenge vendor
recommendations, troubleshoot complex issues, guide engineering decisions, and
lead modernization across cloud, identity, compute, hosting, and core
infrastructure services.
ResponsibilitiesBusiness Partnership & Service Delivery- Serve as the technology domain lead and trusted infrastructure partner to Cybersecurity, Digital Workplace, Enterprise Applications, Data & Analytics, Quality, laboratory teams, and business stakeholders.
- Translate business, security, operational, laboratory, and compliance requirements into infrastructure strategies, service plans, technical standards, roadmaps, and measurable outcomes.
- Lead infrastructure planning, modernization, lifecycle management, and service improvement initiatives across cloud, identity, compute and hosting, resilience, and core infrastructure services.
- Partner with IT leadership on infrastructure priorities, technology investments, operational maturity, and service improvement opportunities.
- Communicate priorities, risks, dependencies, decisions, and operational impacts clearly to business, technical, and vendor stakeholders.
Infrastructure, Cloud & Identity Platform Leadership- Provide technical leadership across Microsoft Azure, Microsoft 365, identity services, compute and hosting platforms, virtualization, backup and recovery, and related enterprise infrastructure technologies.
- Establish infrastructure, cloud, identity, security, integration, and operational standards that improve reliability, consistency, supportability, scalability, and resilience.
- Lead technical design and architecture decisions for infrastructure services, cloud platforms, identity integrations, compute and hosting environments, remote access, enterprise applications, and laboratory technology environments.
- Partner with Cybersecurity to apply security-by-design principles, Zero Trust concepts, identity controls, privileged access practices, vulnerability remediation, and infrastructure security standards.
- Contribute to infrastructure architecture, engineering standards, modernization strategies, roadmap development, and technology evaluation to improve security, operational maturity, resilience, user experience, and cost efficiency.
Infrastructure Lifecycle & Operational Excellence- Own the day-to-day health, performance, supportability, and service quality of infrastructure, cloud, identity, compute, hosting, networking, and core enterprise technology services.
- Ensure services remain reliable, secure, compliant, scalable, recoverable, cost-effective, and aligned with changing business requirements.
- Lead infrastructure upgrades, cloud modernization, lifecycle refreshes, identity improvements, service transitions, platform optimization, and operational readiness activities.
- Establish and monitor infrastructure health, service quality, availability, capacity, performance, security, and operational metrics, using insights to drive continuous improvement and risk reduction.
- Drive remediation of recurring issues, technical debt, lifecycle risks, architecture gaps, and operational inefficiencies.
- Ensure effective incident, problem, change, enhancement, escalation, and major incident management across technologies within scope.
Vendor & Delivery Management- Lead managed service providers, systems integrators, consultants, carriers, cloud providers, and other technology partners supporting infrastructure, cloud, identity, networking, and related services.
- Establish clear service, delivery, technical, operational, security, and quality expectations, and hold partners accountable for outcomes.
- Review and challenge vendor recommendations, technical designs, service proposals, remediation plans, and architecture decisions to ensure alignment with business requirements and long-term infrastructure strategy.
- Manage delivery priorities, dependencies, escalations, risks, service performance, and operational outcomes across internal and external resources.
- Partner with IT leadership on vendor performance, service levels, renewals, cost optimization, and technology investments while building appropriate internal capability and knowledge transfer.
Security, Compliance & Resilience- Partner with Cybersecurity to implement infrastructure security standards, including secure configuration, patching, vulnerability remediation, identity controls, privileged access management, network security, endpoint protection alignment, and Zero Trust principles.
- Ensure infrastructure services operate in accordance with company policies, security standards, operational procedures, and applicable regulatory or audit expectations.
- Support infrastructure underlying GxP-regulated systems and laboratory environments, including change control, documentation, validation support, audit readiness, and lifecycle requirements where applicable.
- Support audits, risk assessments, compliance reviews, control evaluations, and remediation activities involving infrastructure and supporting technology controls.
- Own and mature backup, recovery, disaster recovery, business continuity, and resilience capabilities across cloud and on-premises environments.
- Proactively identify infrastructure, security, compliance, operational, vendor, and resilience risks and drive appropriate remediation.
Education & Experience- Bachelor's degree or equivalent combination of education and relevant experience.
- 10+ years of progressive experience in enterprise infrastructure, cloud engineering, identity services, systems engineering, infrastructure operations, or related technology disciplines.
- 5+ years of experience serving as a platform owner, technical lead, service delivery lead, infrastructure manager, cloud lead, identity lead, or comparable technology leadership role.
- Strong hands-on experience supporting Microsoft Azure and Microsoft 365 enterprise environments.
- Strong experience with Microsoft Entra ID, Active Directory, identity lifecycle management, SSO, federation, MFA, conditional access, and modern identity services.
- Experience supporting hybrid infrastructure environments spanning cloud, compute and hosting, identity, networking, remote access, backup, disaster recovery, and infrastructure monitoring technologies.
- Experience leading infrastructure modernization, lifecycle management, operational improvement, and vendor-delivered technology services.
- Experience establishing trusted relationships with business, IT, security, application, laboratory, and vendor stakeholders and translating complex operational needs into technology outcomes.
- Demonstrated ability to independently assess complex business and technical issues and drive solutions through implementation and ongoing operation.
Preferred- Prior experience in biotechnology, pharmaceutical, life sciences, healthcare, or other regulated technology environments.
- Experience working in a lean, high-growth organization where infrastructure leaders maintain broad technical ownership and work closely with external service providers.
- Working knowledge of GxP, 21 CFR Part 11, computerized system validation/assurance, change control, data integrity, IT general controls, and inspection-readiness expectations.
- Working knowledge of AWS infrastructure and cloud services.
- Working knowledge of enterprise networking, firewall technologies, secure remote access, VPN/ZTNA, and modern network security architectures.
- Experience with infrastructure automation, scripting, or Infrastructure as Code using PowerShell, Terraform, Python, Bicep, ARM, or similar technologies.
- Experience with Zero Trust, privileged access management, identity governance, and modern identity security architectures.
- Experience designing or maturing infrastructure monitoring, observability, capacity management, backup, recovery, and disaster recovery capabilities.
- Relevant Microsoft, AWS, VMware, Okta, networking, security, or ITIL certifications.
Job Type & LocationThis is a Contract position based out of Cambridge, MA.
Pay and BenefitsThe pay range for this position is $60.00 - $90.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Cambridge,MA.
Application DeadlineThis position is anticipated to close on Aug 21, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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