Search Jobs | Dice.com

15 results (5 new)

Group by company

IVR QA LEAD

ClifyX

Charlotte, North Carolina • Today

Easy Apply

Contract

Depends on Experience

IVR Consultant

ITBrainiac Inc

Charlotte, North Carolina • Today

Easy Apply

Contract

Depends on Experience

IVR/Chatbot Test Analyst

Siri Infosolutions Inc

Charlotte, North Carolina • Today

Easy Apply

Contract

Depends on Experience

IVR Developer

Magicforce

Remote • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

Lead QA Engineer

Kanshe Infotech

Hybrid in Charlotte, North Carolina • Today

Easy Apply

Contract, Third Party

Depends on Experience

Data QA Manager

eNGINE LLC

Remote • 7d ago

Easy Apply

Full-time

145000 - 170000

QA AI Lead with Healthcare Domain- Remote

The Dignify Solutions, LLC

Remote • 12d ago

Easy Apply

Contract, Third Party

Depends on Experience

Lead Data Quality Engineer

EPAM Systems

Remote • Today

Full-time

Investments QA Lead III (Remote)

Kforce Technology Staffing

Remote or Newport Beach, California • Today

Contract

$60.00 - $70.42 hourly

Senior Salesforce QA

Kforce Technology Staffing

Remote or Davie, Florida • Today

Contract

$35 - $45 hourly

AI QA Lead

Hexaware Technologies, Inc

Charlotte, North Carolina • 28d ago

Easy Apply

Full-time

$110,000 - $130,000

Lead Engineer Automation Quality

Empower Annuity Insurance Company of America

Remote or Overland Park, Kansas • 27d ago

Full-time

USD 105,700.00 - 149,275.00 per year

QA Automation Lead

ClifyX

Remote • Today

Easy Apply

Contract

Depends on Experience

Software Tester/QA: IV (Lead) SAP GTS

Intuitive Insights LLC

Remote • 3d ago

Easy Apply

Contract

$50 - $60

Lead, Software Engineering QA

Kyndryl

Remote or Durham, North Carolina • Today

Full-time

USD 88,680.00 per year

Job Details

Skills

IVR
Cyara
Automation

Summary

Job Title: IVR QA Lead

Work Location : Charlotte NC (Onsite)

Contract duration: 12+ months Contract

Qualifications

Basic

Bachelor's degree or foreign equivalent required from an accredited institution
At least 10+ years of experience with Information Technology, preferably in Contact center Kore.ai, ASAPP or Google GECX platforms testing voice assistants, Chatbots, Voicebots, IVR systems, or NLP frameworks (e.g., ASR, TTS, Intent Recognition, NER)
3+ years’ experience in Cyara or Agentic Automation testing tools
Strong leadership skills and prior experience in leading the team and handling clients independently
Good communication skills and stakeholder management skills

Experience

Should have In-depth knowledge of Software Testing Life Cycle (STLC) preferably in Contact center space
Should have good experience in manual and automation testing in IVR and Chatbots. Good to have Google Agentic platform experience/knowledge.
Domain knowledge on IVR or Chatbot manual Testing and automation testing using Cyara and Agentic tools
Testing IVR or Chat applications on Kore, Dialog AI, ASAPP, Google GECX platform features against the call flow and requirements and go beyond traditional software testing to evaluate deeply integrated systems
Should be a quick learner, flexible to work in stringent project timelines and should have willingness to adapt to Agentic testing mindset.
JSON and XML RESTful API request/response testing, API testing tools (Postman)
Writing test plans, test cases, defects, knowledge transfer documentation, and reports. Design, build, and scale automated testing frameworks capable of validating Natural Language Processing (NLP), Large Language Model (LLM) agents, and real-time performance.
Identify and analyze any bugs found during testing, document them and do required follow-up to bring it closure.
Using SSH client putty connected to Linux machines to grab builds and logs, modify and run scripts, and set up host simulators
Should have good hands-on SQL queries and good understanding of RDBS
Experience with User Story and Defect management systems (Octane and JIRA)
Experienced in work allocation, team management and status reporting
Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test Strategies, defect reports, defect tracking, traceability matrices using Jira
Experience and desire to work in a Global delivery environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: mategr
Position Id: Abd-09
Posted 12 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Tarique Shaikh

Recruiter @ ClifyX

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IVR/Chatbot Test Analyst

Charlotte, North Carolina

•

Today

Title : IVR/Chatbot Test Analyst Employment Type: Long-Term Contract Locations: Charlotte, NC (Only locals) Work Model: Day 1 Onsite Position Job Summary In the role of IVR/Chatbot Test Analyst, you will interact with customers and understand the business testing requirements. You will play an important role in Chatbot, Agentic and manual testing. You will lead all types of testing activities from planning to execution to reporting. You will have the opportunity to collaborate with some

Easy Apply

Contract

Depends on Experience

IVR/Agentic GECX tester

Charlotte, North Carolina

•

Today

Job Title: IVR / Agentic GECX Tester Location: Charlotte, NC (Onsite) Experience: 10+ Years Job Description: We are looking for an experienced IVR / Agentic GECX Tester with strong contact center testing and automation experience. Required Skills: 10+ years of IT experience 3+ years of experience with Cyara or Agentic Automation tools Hands-on experience in IVR, voicebots, and contact center testing Google GECX, NGA, Kore.ai, or Dialogflow NLP, ASR, TTS, and intent recognition API

Easy Apply

Contract, Third Party

Depends on Experience

IVR Consultant

Charlotte, North Carolina

•

Today

IVR Consultant Charlotte, NC 28273 (Fully Onsite from Day-1) 06-12 Months Primary Skills: NGA Agentic , GECX, IVR testing, BOT/NLU testing, Google Evals, Roark, DTMF/speech validation, DB knowledge, API testing, Postman/JMeter, call flow testing, test case preparation, defect management, Logs verification and Debugging Verify endtoend IVR call flows: greetings, menus, prompts, branching logic, validate that conversational bots correctly interpret speech, intent, and context, also test both DTMF

Easy Apply

Contract

Depends on Experience

Entry Level Software Tester/QA

Remote

•

3d ago

We are seeking a motivated Software QA / Test Engineer to join our technology team. The ideal candidate will be responsible for testing software applications, identifying defects, validating functionality, and helping ensure high-quality software releases. This is an excellent opportunity for an entry-level professional to develop hands-on experience in software testing and quality assurance. ResponsibilitiesCreate and execute test cases, test scenarios, and test scripts based on business and te

Easy Apply

Contract

26 - 34

Job Details

Skills

IVR
Cyara
Automation

Summary

Job Title: IVR QA Lead

Work Location : Charlotte NC (Onsite)

Contract duration: 12+ months Contract

Qualifications

Basic

Bachelor's degree or foreign equivalent required from an accredited institution
At least 10+ years of experience with Information Technology, preferably in Contact center Kore.ai, ASAPP or Google GECX platforms testing voice assistants, Chatbots, Voicebots, IVR systems, or NLP frameworks (e.g., ASR, TTS, Intent Recognition, NER)
3+ years’ experience in Cyara or Agentic Automation testing tools
Strong leadership skills and prior experience in leading the team and handling clients independently
Good communication skills and stakeholder management skills

Experience

Should have In-depth knowledge of Software Testing Life Cycle (STLC) preferably in Contact center space
Should have good experience in manual and automation testing in IVR and Chatbots. Good to have Google Agentic platform experience/knowledge.
Domain knowledge on IVR or Chatbot manual Testing and automation testing using Cyara and Agentic tools
Testing IVR or Chat applications on Kore, Dialog AI, ASAPP, Google GECX platform features against the call flow and requirements and go beyond traditional software testing to evaluate deeply integrated systems
Should be a quick learner, flexible to work in stringent project timelines and should have willingness to adapt to Agentic testing mindset.
JSON and XML RESTful API request/response testing, API testing tools (Postman)
Writing test plans, test cases, defects, knowledge transfer documentation, and reports. Design, build, and scale automated testing frameworks capable of validating Natural Language Processing (NLP), Large Language Model (LLM) agents, and real-time performance.
Identify and analyze any bugs found during testing, document them and do required follow-up to bring it closure.
Using SSH client putty connected to Linux machines to grab builds and logs, modify and run scripts, and set up host simulators
Should have good hands-on SQL queries and good understanding of RDBS
Experience with User Story and Defect management systems (Octane and JIRA)
Experienced in work allocation, team management and status reporting
Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test Strategies, defect reports, defect tracking, traceability matrices using Jira
Experience and desire to work in a Global delivery environment

Dice Id: mategr
Position Id: Abd-09
Posted 12 hours ago

Fitment