Job Description
Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in: Racking and stacking of network devices Cable patching Physical layer troubleshooting Equipment disposal activities Installing and troubleshooting Cisco and Avaya IP phones
This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.
Position Details:
Hourly salary based upon the level of experience & skill-set
Full time permanent hire; must be available afternoons, evening and weekends
Standard work hours: Multiple shifts to support 24/7 coverage
Data Center Support located in Charlotte, NC
Client Addendum Applies; will provide at the time of offer acceptance
About Us:
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of ANetworks.
Visit bboxservices.com to learn more
Responsibilities:
The patching cabling between network equipment and customer's network
The installation of power cables from equipment to power supply in rack/cabinet/closet
The installation, troubleshooting and de-installing network equipment
o Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
o Install, troubleshoot, and de-install Network General remote Sniffers
Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
Act as interface between customer's associates and management
Provide hardware break-fix services for network infrastructure
Perform onsite call-through, data, voice, website and security testing
Perform back-up testing to ensure all systems are connected to the customer's network as directed
Support carrier testing of circuits
Assist with facilities efforts
o Power and uninterruptable power supply (UPS) restoral
o Water problems,
o Emergency cooling restoration,
o Fire suppression exercises, restoration, and post fire events
Support inventory management activities
o Receiving inventory
o Tagging of assets
o Tracking spares (crash kits)
o Ordering inventory
o Updating inventory records
o Prepare and return damaged equipment
Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Requirements:
Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Requires experience in working in communications closets
o Must be able to perform rack and stack activities
o Must be able to safely lift heavy objects
Must understand cable patching processes and procedures
Must be familiar with 66 Block and 110 Block cross connect procedures
Must have a basic knowledge of data communications networking.
o Must be able to assist in troubleshooting issues
o Must understand network terminology
Must be familiar with IP phone
o Must be able to program Cisco phones
o Must be able to install Avaya phones
o Must be able to troubleshoot Avaya and Cisco phones
Requires good interpersonal communications skills
o Must be able to explain technical issues in a way the customer will understand an issue
o Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution
Experience and Education:
3-5 years of experience in data communications
Must have a basic knowledge of Cisco Phones, switches and routers
Must have a basic knowledge of local and wide area networking.
High school diploma or equivalent required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10502714
- Position Id: 27aa0709f689c1a724e8b3841f6e7559
- Posted 30+ days ago
