Product Owner/Scrum Master, Onsite in Charlotte, NC
We are seeking an experienced Product Owner/Scrum Master to partner with the development team and deliver high-quality software products in an agile environment. This dual-role position bridges business needs and technical execution by owning the product backlog, driving Scrum ceremonies, and supporting overall sprint health. The role focuses on the full product lifecycle of branded applications and emerging technologies, working closely with cross-functional teams to translate business needs into prioritized development work and guide features from concept through release. This position reports to the Manager of Project Services and requires strong communication skills and the ability to collaborate across distributed teams and time zones. This position is 100% Onsite in Charlotte, NC.
Product Owner/Scrum Master Responsibilities:
Backlog Ownership
- Write and refine detailed, well-structured user stories that clearly communicate the intent, context, and value of each feature or enhancement.
- Define clear, testable acceptance criteria for all user stories, ensuring all necessary details are captured and validated prior to Grooming Sessions.
- Review and confirm requirements with the Product Manager and relevant Stakeholders before approving stories for development implementation.
- Prioritize requirements based on client urgency as communicated by Project Managers, ensuring the backlog reflects current business priorities at all times.
- Clarify functional and non-functional requirements with the Development Team, QA, and Learning & Development (L&D) teams.
- Continuously reorder and groom the backlog, ensuring it accurately reflects current project priorities and is always sprint-ready.
Product Goals Ownership
- Contribute to and co-own the product vision and roadmap in close collaboration with the Product Manager.
- Define sprint iterations and scope, translating the product roadmap into actionable, time-boxed delivery plans.
Delivery Readiness
- Prepare for and facilitate Sprint Demo Reviews after each iteration, ensuring stakeholders have visibility into completed work.
- Facilitate Grooming and Sprint Planning Sessions to ensure the team is aligned, prepared, and confident in the upcoming sprint scope.
Iteration & Sprint Responsibilities
- Schedule and own all Scrum ceremonies: Daily Stand-Ups (DSUs), Grooming Sessions, Sprint Retrospectives, and Backlog Refinement meetings.
- Help facilitate Grooming and Backlog Refinement sessions ensuring the team fully understands requirements and implementation details.
- Own Retrospective outcomes: document all action items and follow-ups, and track their completion across sprints.
- Report and track team capacity, ensuring optimal resource utilization throughout each sprint cycle.
Execution & Delivery Support
- Promote correct use of Jira and adherence to Scrum methodologies, in line with organizational and industry best practices.
- Accountable for sprint execution, actively tracking progress toward sprint goals and ensuring commitments are met.
- Communicate risks, blockers, and their potential impacts to internal stakeholders and affected parties (client communication is managed separately by Project Managers).
- Develop and implement mitigation strategies when a sprint or deliverable is identified as at risk.
- Proactively follow up with team members on any blockers, removing impediments to maintain sprint momentum.
- Support deployment, release planning, and rollout coordination in collaboration with technical leads.
- Identify and escalate individual or team performance issues to the appropriate supervisors in a timely and professional manner.
Product Owner/Scrum Master Qualifications:
Education & Experience
- 3 to 6+ years of experience in a Product Owner, Business Analyst, or Scrum Master role within an Agile/Scrum environment.
- Bachelor s degree required.
- Demonstrated experience owning and delivering software products in a demanding, fast-paced setting.
- Certified Scrum Product Owner (CSPO) and/or Certified Scrum Master (CSM) and/or SAFe Product Owner/Product Manager (POPM), Scaled Agile is preferred.
- Demonstrated experience writing detailed user stories and acceptance criteria for software development teams.
- Proficient in Microsoft Office (Excel, Word, Outlook, Project); SharePoint experience preferred.
- Proficient in Jira for backlog management, sprint tracking, and reporting.
- Strong facilitation skills with experience running Scrum ceremonies effectively.
- Excellent verbal and written communication skills; comfortable collaborating with US-based stakeholders and leadership.
- Experience working in a distributed, cross-cultural team environment is a strong plus.
Skills & Competencies
- Strong understanding of business needs and the ability to translate them into clear, actionable product requirements.
- Proven experience working in agile development environments.
- Excellent organizational and prioritization skills with the ability to manage competing clients and technical demands.
- Strong analytical skills with the ability to interpret data, identify trends, and recommend next steps.
- Exceptional written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
- Collaborative mindset with experience working in matrixed organizations.
- Detail-oriented, deadline-driven, and able to perform well under pressure.
- Self-starter with strong follow-through and a professional, team-oriented attitude.
Benefits include medical insurance, Dental, Vision, Savings Plan Options, PTO, etc.
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