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Job Title: Senior Production Support / Application Support Engineer
Location: Charlotte, NC
Duration: Contract - 11 months
Pay Range: $44.16/hr (W2)
Job ID: 408196
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Production / Technical Support III to join our dynamic team. The ideal candidate will have strong experience in production support across Linux/Unix, SQL databases, monitoring and scheduling tools, and incident/problem management and a proven ability to stabilize critical applications, accelerate root cause analysis, and drive process and automation improvements.
Responsibilities:
- Respond to and resolve business queries for the ERFT space and manage the user query mailbox with timely, appropriate updates.
- Communicate application health and status to line of business and management, including incident notifications and escalations.
- Monitor, triage, and resolve feed, batch, alert, and monitoring events using tools such as Dynatrace, Splunk, and ITRS.
- Partner with Technology Infrastructure and Development teams to support releases, software and hardware upgrades, and server maintenance.
- Identify and implement improvements in monitoring, application stability, and root cause determination speed, including automation opportunities.
- Leverage AI tools to optimize day-to-day support workflows and insights.
- Maintain documentation and knowledge articles. Track and report metrics and produce status reports via ITSM, JIRA, and related frameworks.
- Coordinate resolutions with development teams and organize/run meetings for issue resolution independently.
- Perform Business Continuity testing and complete related documentation.
Required Skills & Qualifications:
- 5+ years of production support experience in enterprise environments.
- Strong SQL proficiency and hands-on experience with Oracle or Teradata.
- Solid UNIX/Linux administration and scripting fundamentals.
- Working knowledge of the Software Development Life Cycle and ITIL processes.
- Experience with monitoring and observability tools: ITRS, Dynatrace, and Splunk.
- Experience with job scheduling tools such as Autosys and Bob.
- Python scripting capability for automation and tooling.
- Effective written and verbal communication skills and the ability to operate under pressure across multi-regional teams.
Preferred Skills:
- Financial services domain knowledge, including Treasury and Liquidity.
- Experience with Hadoop, Grid, Cloud, Containers, and Quartz environments.
- Experience with Tableau for reporting and visualization.
- Familiarity with Agile methodology and Windows OS operations exposure.
- Hands-on experience with ITSM tools such as Remedy or MyITSM for Incident and Problem Management.
- Proficiency with AI tools to enhance monitoring, analysis, and automation.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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