Job#: 3042553 Job Description: Production Support Specialist
Location: Charlotte, North Carolina (Onsite)
Employment Type: Contract
Contract Duration: 12 Months
Role Overview
The Production Support Specialist will play a critical role in supporting Finance applications by ensuring the stability, resiliency, and scalability of production systems. This role combines traditional application support with modern SRE principles, including automation, intelligent monitoring, AI-driven optimization, and continuous improvement. The position involves supporting complex, real-time, and batch-oriented production environments.
Key Responsibilities
- *Monitor and manage batch scheduling and orchestration using Autosys, Quartz, or Airflow schedulers. *Own incidents from triage and root cause analysis to resolution, communication, and prevention of recurrence. *Support production service functions, including incident, problem, change, and configuration management. *Create comprehensive documentation, runbooks, and knowledge-transfer materials. *Proactively identify production risks and drive incident, problem, and change management processes. *Ensure all production services meet SLA thresholds for uptime, performance, and incident response. *Act as the escalation point between business, development, and technology teams. *Work closely with business partners to ensure alignment on priorities, readiness, and reporting requirements.
- Lead day-to-day production operations across platforms including Informatica, Oracle, and Unix-based systems.
- Monitor the health, availability, and performance of production applications using tools such as Dynatrace and Splunk.
Required Qualifications
Experience:- 4-10 years of production support experience in financial services, preferably in regulatory reporting.
- Experience supporting complex, real-time, and batch-oriented production environments.
- Expertise in incident, problem, change, and request management processes.
Technical Skills:- Strong technical skills in Informatica, Unix/Windows OS, SQL, Oracle, and scripting languages (Shell, Python, Perl).
- Working knowledge of monitoring systems (Dynatrace, Splunk) and batch scheduling tools (Autosys/Quartz/Airflow).
- Experience adopting automation frameworks and AI-based productivity tools.
Work Schedule:- Ability to work second shift and provide occasional off-hours or weekend support.
Preferred Qualifications
- Strong analytical, troubleshooting, and root cause analysis skills.
- Experience with data analytics and reporting tools such as Excel, Tableau, or similar platforms.
- Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical partners.
- A self-starter and innovative thinker with the ability to lead or guide team members.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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