Job#: 3042157 Job Description: Production Support Engineer (Java/Linux)
Location: Charlotte, North Carolina (Onsite)
Role Overview
This position is for a Production Services professional who will be responsible for a range of duties including Problem and Incident Management, Release and Deployment, and Operational Readiness. The role involves identifying potential production failure scenarios, creating and managing tickets, and communicating with development and business operations teams. The objective is to identify vulnerabilities, drive improvements in production services, and enhance operational procedures.
Key Responsibilities
- Take ownership of escalations, performing troubleshooting, analysis, and resolution.
- Perform analytical, technical, and administrative work in supporting new and existing software and equipment.
- Resolve complex issues and consult with end users on optimal configurations.
- Identify production failure scenarios and manage incident, enhancement, and problem tickets.
- Develop and enhance administrative, operational, and technical policies and procedures.
- Maintain metrics to help develop analysis that drives improvement in all areas of Production Services.
- Serve as an escalation point for the resolution of moderately complex problems and service requests.
- Provide leadership and direction on information technology issues to meet business requirements.
- Run triage meetings and maintain documentation.
Required Qualifications
Experience:- 5 or more years in Java development or Production Support, Performance Testing, or a related technical environment.
- 5 or more years working in a Linux environment.
Technical Skills:- Proficiency with monitoring tools such as Splunk, Datadog, or New Relic.
- Experience with one or more of the following: AppDynamics, Introscope, Dynatrace.
- Scripting capabilities in Bash and/or PowerShell.
- Strong debugging and troubleshooting skills.
Preferred Qualifications
- Demonstrated problem-solving abilities.
- Detail-oriented and organized with effective communication skills.
- Ability to multi-task and adapt to a dynamic work environment.
- A curiosity and willingness to learn new things.
- Flexibility in work hours is required to support production issues after hours and on weekends.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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