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Service Support Analyst - ONSITE

Chandra Technologies, Inc.

Charlotte, North Carolina • Today

Easy Apply

Third Party, Contract

Depends on Experience

Service Support Analyst – Junior

HonorVet Technologies

Charlotte, North Carolina • Today

Easy Apply

Contract

Depends on Experience

Technical Support Analyst

Shamrock Trading Corporation

Charlotte, North Carolina • Today

Full-time

Data Analyst - Onsite

Genesis10

Charlotte, North Carolina • Today

Easy Apply

Full-time

Support Analyst l-Infrastructure

Esri

Charlotte, North Carolina • Today

Full-time

USD 70,304.00 - 83,200.00 per year

Service Desk Support Analyst

The Evolvers Group

Remote or Hybrid in Saint Paul, Minnesota • 7d ago

Easy Apply

Contract

Depends on Experience

Service Desk Support Analyst

B2B Technology

Remote • 7d ago

Easy Apply

Full-time

Depends on Experience

Application Support Analyst

Logicplanet, Inc.

Remote • Yesterday

Easy Apply

Full-time

110000 - 120000

Technical Support Analyst (Su-Th 9:00a-5:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

ServiceNow System Analyst

INSPYR Solutions

Remote • 7d ago

Easy Apply

Contract

$45 - $54

Job Details

Skills

Incident Management
E-learning
LMS
ILT

Summary

Job Description:

***Crop to Crop resumes are accepted

Location Requirement: This position is onsite.

Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in order to provide solutions. Maintains strong interpersonal and communication skills.

Essential Function:

Provide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system.
Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
Responsible for improving and documenting the technical processes around software or application support
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
Work with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.
Establish accounts and passwords and assist with issues regarding user accounts.
Onboard and setup new Meck Administrators on the Learning Management System (LMS).
Responsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses, set-up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.
Create ILT Events/Sessions for identified training classes.
Act as a support and resource for departmental Learning Management System (LMS) Administrators.
Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.

Required Skills:

Define, track, and assure responsiveness to clients'' information technology problems

Prepare status reports

Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner

Categorize time spent, requests for service and assets according to provided definitions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121151
Position Id: NCMC-SSA0810
Posted 15 hours ago

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

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Emily Koel

Recruiter @ Chandra Technologies, Inc.

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Similar Jobs

IT Support

Charlotte, North Carolina

•

Today

Title: NC - MC - Service Support Analyst- Junior (807321) Client: State of NC Dept: Mecklenburg County - Parks and Recreation Job ID: 807321 Duration: 08/03/2026 to 07/30/2027 Location: 5841 Brookshire Blvd, Charlotte, NC. Onsite Pay rate: $25 Interview Type: In Person Only Job description: Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on t

Easy Apply

Contract

Service Support Analyst – Junior

Charlotte, North Carolina

•

Today

HonorVet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn''t a tagline it''s the way we work. We don''t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there''s a fit worth exploring. Job Title: Service Support Analyst Junior L

Easy Apply

Contract

Depends on Experience

Impulse Consultant - Technology SME

Remote or Charlotte, North Carolina

•

Today

Description We are looking for a skilled, detail-oriented technology specialist to support users, optimize application performance, and help deliver a reliable digital workplace experience in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical knowledge with a service-oriented approach and can work across both business and technology teams. The role focuses on training, application setup, device connectivity, and day-to-day technical pro

Easy Apply

Contract

Application Systems Administrator

Charlotte, North Carolina

•

Today

Department: 12280 Enterprise Corporate - Integration and Departmental App Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Schedule M-F 8:00AM-5:00PM Remote in North Carolina with up to 50% travel to local facilities. Pay Range: $35.50 - $53.25 Major Responsibilities:Tests and implements system and application software installations and upgrades. Assists with planning and scheduling system and application software installations and u

Full-time

USD 35.50 - 53.25 per hour

Job Details

Skills

Incident Management
E-learning
LMS
ILT

Summary

Job Description:

***Crop to Crop resumes are accepted

Location Requirement: This position is onsite.

Provide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system.
Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
Responsible for improving and documenting the technical processes around software or application support
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
Work with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.
Establish accounts and passwords and assist with issues regarding user accounts.
Onboard and setup new Meck Administrators on the Learning Management System (LMS).
Responsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses, set-up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.
Create ILT Events/Sessions for identified training classes.
Act as a support and resource for departmental Learning Management System (LMS) Administrators.
Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.

Required Skills:

Define, track, and assure responsiveness to clients'' information technology problems

Prepare status reports

Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner

Categorize time spent, requests for service and assets according to provided definitions

Dice Id: 10121151
Position Id: NCMC-SSA0810
Posted 15 hours ago

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Contact the job poster

Emily Koel

Recruiter @ Chandra Technologies, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Support

Charlotte, North Carolina

•

Today

Easy Apply

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Service Support Analyst – Junior

Charlotte, North Carolina

•

Today

Easy Apply

Contract

Depends on Experience

Impulse Consultant - Technology SME

Remote or Charlotte, North Carolina

•

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Application Systems Administrator

Charlotte, North Carolina

•

Today

Full-time

USD 35.50 - 53.25 per hour