Apply Now

Service Support Analyst – Junior

Charlotte, NC, US • Posted 12 hours ago • Updated 12 hours ago

Contract W2

12 Months

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👤 Reviewing your profile...

Job Details

Skills

SERVICE SUPPORT
APPLICATION SUPPORT
INCIDENT MANAGEMENT
TROUBLESHOOTING
PROCESS IMPROVEMENT
LEARNING MANAGEMENT SYSTEM
MECK ADMINISTRATOR
ENTERPRISE LEARNING MANAGEMENT SYSTEM
EXTENDED ENTERPRISE LEARNING MANAGEMENT SYSTEM

Summary

HonorVet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn''t a tagline — it''s the way we work. We don''t forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there''s a fit worth exploring.

Job Title: Service Support Analyst – Junior
Location: Charlotte, NC (Onsite)
Duration-12 Months

Job Summary
We are seeking a Junior Service Support Analyst to provide first- and second-level application support for enterprise software systems. The ideal candidate will be responsible for troubleshooting technical issues, managing support tickets, assisting end users, maintaining user accounts, and ensuring smooth day-to-day application operations. This role requires strong analytical, communication, and customer service skills while working collaboratively with technical teams and business users.

Key Responsibilities

Provide first- and second-level application support and resolve user issues.
Monitor, prioritize, and respond to incidents and service requests through the ticketing system.
Troubleshoot application issues and escalate complex problems when necessary.
Perform daily application health checks and monitor system performance.
Create and maintain technical documentation and support processes.
Collaborate with development teams to install updates and resolve application issues.
Manage user accounts, passwords, and system access.
Support Learning Management System (LMS) administration, including user onboarding, course assignments, instructor-led training (ILT) setup, reporting, and troubleshooting.
Create and maintain ILT events and training sessions.
Assist LMS administrators and provide support for enterprise learning users.
Coordinate change requests and communicate updates with stakeholders.
Identify opportunities for process improvements and contribute to operational efficiency.
Prepare status reports and maintain accurate support documentation.

Required Qualifications

3+ years of experience providing IT application or technical support.
Experience troubleshooting software applications and resolving user issues.
Experience working with ticketing/incident management systems.
Ability to prioritize multiple tasks and meet deadlines.
Experience preparing status reports and documenting support activities.
Strong problem-solving, communication, and customer service skills.
Experience managing user accounts and access permissions.
Familiarity with Learning Management Systems (LMS) is a plus.
Ability to work effectively in a collaborative team environment.

Preferred Skills

Experience supporting enterprise applications.
Knowledge of application monitoring and system health checks.
Experience with technical documentation and process improvement initiatives.
Basic understanding of application deployments and software updates.
Strong organizational and multitasking abilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941473
Position Id: 26-19957
Posted 12 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Support Analyst - ONSITE

Charlotte, North Carolina

•

Today

Job Description: Crop to Crop resumes are accepted Location Requirement: This position is onsite. Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in

Easy Apply

Third Party, Contract

Depends on Experience

IT Support

Charlotte, North Carolina

•

Today

Title: NC - MC - Service Support Analyst- Junior (807321) Client: State of NC Dept: Mecklenburg County - Parks and Recreation Job ID: 807321 Duration: 08/03/2026 to 07/30/2027 Location: 5841 Brookshire Blvd, Charlotte, NC. Onsite Pay rate: $25 Interview Type: In Person Only Job description: Manage the day-to-day operation of the departmental specific software application or system. Identifies system requirements and solve moderately complex business problems. Assists users and trains staff on t

Easy Apply

Contract

IT Application Support Analyst

Charlotte, North Carolina

•

Today

Hi, I am Looking for IT Application Support Analyst for my client at Charlotte, NC. Skill: Define, track, and assure responsiveness to clients' information technology problems Prepare status reports Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner Categorize time spent, requests for service and assets according to provided definitions .

Easy Apply

Contract

$10 - $25

Impulse Consultant - Technology SME

Remote or Charlotte, North Carolina

•

Today

Description We are looking for a skilled, detail-oriented technology specialist to support users, optimize application performance, and help deliver a reliable digital workplace experience in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical knowledge with a service-oriented approach and can work across both business and technology teams. The role focuses on training, application setup, device connectivity, and day-to-day technical pro

Easy Apply

Contract

Search all similar jobs

More jobs at HonorVet Technologies in Charlotte, NC