Impulse Consultant - Technology SME

Description

We are looking for a skilled, detail-oriented technology specialist to support users, optimize application performance, and help deliver a reliable digital workplace experience in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical knowledge with a service-oriented approach and can work across both business and technology teams. The role focuses on training, application setup, device connectivity, and day-to-day technical problem solving while promoting efficient, user-friendly solutions.

Responsibilities:
Lead end-user learning initiatives by conducting training sessions and producing clear support materials for workplace technologies and business applications.
Set up, adjust, and maintain business applications for different teams to ensure consistent functionality and alignment with operational needs.
Support the integration and readiness of laptops, mobile devices, peripherals, and related equipment used throughout the organization.
Investigate and resolve issues involving hardware, software, and application settings to minimize disruptions and improve user productivity.
Work closely with technical teams and business partners to assist with application launches, upgrades, and broader technology deployment efforts.
Provide responsive user support and practical guidance on digital tools, workflows, and effective technology usage.
Keep configuration details, support procedures, and technical reference materials organized and up to date.
Recommend enhancements that streamline processes and create a better overall experience for end users.

Requirements

At least 3 years of experience in IT support, application administration, or a comparable technical role.
Proven ability to deliver technical instruction and develop user-facing training documentation.
Hands-on knowledge of endpoint setup, device connectivity, and support for workplace hardware.
Experience configuring, administering, and supporting business software applications.
Strong troubleshooting skills with the ability to communicate clearly and provide high-quality customer support.
Ability to balance multiple tasks and collaborate effectively with both technical specialists and business stakeholders.
Familiarity with Microsoft 365, Windows-based environments, and ticketing platforms such as ServiceNow is preferred.
Exposure to technology implementations, application upgrades, or migration-related support activities is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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