Job#: 3047780 Job Description: AWS Production Support Specialist
Location: Chicago, Illinois (Partial Remote)
Role Overview
We are seeking a Production Support and Infrastructure Specialist to ensure the stability, security, and operational readiness of a business-critical investment accounting and reporting platform. This role serves as the primary owner of the AWS production environment and its operations. The specialist will partner with development, infrastructure, and other teams to troubleshoot issues, support cloud and server environments, manage operational workflows, and improve support processes. The objective is to separate production administration responsibilities from the current DevOps function.
Key Responsibilities
- Manage and administer the AWS production environment, including services like EC2, S3, Lambda, and CloudWatch.
- Own production support, incident response, vulnerability management, patching, and system maintenance.
- Lead the migration and alignment of the application into ServiceNow and established production support standards.
- Document processes, create runbooks, and implement operational improvements to reduce manual steps and risk.
- Partner with Development, Product, Operations, and Production Assurance teams to ensure stable platform operations.
- Help establish and scale a formal production support model to support global expansion.
- Manage user onboarding, access provisioning, and certificate lifecycle management.
Required Qualifications
- Demonstrated experience in production support for business-critical applications, including incident triage and root-cause analysis.
- Strong AWS expertise (8+ years preferred) with hands-on experience in production administration and troubleshooting of services such as EC2, S3, Lambda, and VPCs.
- Strong administration experience with Linux (AWS Linux/Red Hat), including patching, package management, and system maintenance.
- Experience with patching, vulnerability remediation, and infrastructure support.
- Familiarity with security and access management, including user provisioning, MFA, and vulnerability remediation workflows.
- Experience with workflow management tools such as ServiceNow, GitLab, GitHub, or Azure DevOps.
- Ability to work independently, determine priorities, and communicate effectively with stakeholders.
Preferred Qualifications
- Experience supporting financial services platforms, such as investment accounting or asset management.
- Working knowledge of Snowflake, data pipelines, or batch processing.
- Prior experience supporting globally distributed applications or multi-region cloud environments.
- Familiarity with automation or scripting using shell scripts or Python.
- Exposure to Infrastructure-as-Code concepts (Terraform) or CI/CD pipelines.
- Practical exposure to SAP S/4HANA, PostgreSQL, or ETL workflows.
- Exposure to ITIL-based support processes like change, incident, and problem management.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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