Role: Process Consultant (RPA)
Location:- Cincinnati Oh Onsite (5 days onsite per week mandatory)
Job description:
Position Overview
We are seeking an experienced Process Consultant with strong expertise in Life Insurance operations, business process transformation, and Artificial Intelligence (AI)-driven process optimization. The ideal candidate will work closely with business stakeholders, operations leaders, and technology teams to assess current-state processes, identify improvement opportunities, and drive AI-enabled transformation initiatives across the Life Insurance value chain.
This role requires a blend of business consulting, process excellence, insurance domain expertise, and AI strategy implementation.
Key Responsibilities
Process Assessment & Transformation
- Analyze and document current-state business processes across Life Insurance operations.
- Identify process inefficiencies, bottlenecks, operational risks, and automation opportunities.
- Design future-state operating models and process improvement roadmaps.
- Lead business process reengineering (BPR) initiatives to improve efficiency, quality, and customer experience.
Life Annuity Insurance Domain Consulting
- Provide subject matter expertise across Life Insurance functions including:
- New Business & Underwriting
- Policy Administration
- Claims Processing
- Customer Service Operations
- Policy Servicing
- Billing & Premium Management
- Agent/Broker Support
- Understand regulatory and compliance requirements impacting Life Insurance operations.
AI & Intelligent Automation
- Identify opportunities to leverage AI, Generative AI, Machine Learning, NLP, and Intelligent Automation.
- Collaborate with technology teams to design and implement AI-driven solutions.
- Develop AI use cases and business cases aligned with operational objectives.
- Measure and track business outcomes from AI adoption initiatives.
- Support AI governance, risk assessment, and change management activities.
Stakeholder Management
- Facilitate workshops, process discovery sessions, and executive presentations.
- Partner with business and IT stakeholders to align transformation initiatives with strategic objectives.
- Present recommendations, process maps, KPIs, and transformation roadmaps to senior leadership.
Continuous Improvement
- Establish process performance metrics and governance frameworks.
- Drive RPA / Lean Six Sigma methodologies and continuous improvement practices.
- Monitor post-implementation benefits realization and operational performance.
Required Qualifications
- Bachelor's degree in Business, Insurance, Operations, Engineering, or a related field.
- 8+ years of experience in RPA, Business Process Consulting, Operations Consulting, or Process Excellence.
- 5+ years of experience within the Life Insurance industry.
- Hands-on experience in process mapping, process redesign, and operational transformation.
- Strong knowledge of AI, Intelligent Automation, RPA, Generative AI, and process optimization technologies.
- Experience delivering consulting engagements with executive-level stakeholder interaction.
- Proficiency with process modeling tools such as Visio, Signavio, ARIS, Lucidchart, or similar.
- Strong analytical, problem-solving, and communication skills.
Required Skills
- Life Annuity Insurance Operations
- Business Process Reengineering (BPR)
- Process Consulting
- Business Transformation
- AI / Generative AI Strategy
- Intelligent Automation
- Process Mining
- RPA and Lean Six Sigma
- Change Management
- Business Analysis
Candidate Profile
The successful candidate will be a strategic thinker with deep Life Insurance expertise and a passion for leveraging AI to transform business operations. The individual should be comfortable working in a highly collaborative, client-facing environment and driving measurable business outcomes through process modernization and innovation.
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