Senior IT/OT Infrastructure Engineer – Manufacturing Digitalization
Location: Cincinnati, OH -
Position Summary
We are seeking an experienced Senior IT/OT Infrastructure Engineer – Manufacturing Digitalization to support manufacturing equipment digitalization, network connectivity, Data Integrity (DI) upgrades, MERA network onboarding, and VxRail infrastructure within a regulated manufacturing environment.
The role will provide hands-on IT/OT infrastructure support for critical manufacturing initiatives, including connecting and digitalizing manufacturing equipment, implementing secure and standardized network connectivity, supporting infrastructure upgrades, and coordinating activities across Networking, Cybersecurity, IAM, Windows/Server, VMware/Virtualization, Storage/Backup, End User Computing, and external vendors.
The ideal candidate will have strong experience troubleshooting complex [strong style="font-weight: bolder;"]IT/OT infrastructure issues in manufacturing and laboratory environments, along with a solid understanding of [strong style="font-weight: bolder;"]GxP/GMP requirements, network infrastructure, firewalls, VMware/VxRail, Windows, Active Directory, backup and recovery, and manufacturing/laboratory systems.
Key Responsibilities
1. Manufacturing Equipment Digitalization & Connectivity
Support the connection and digitalization of manufacturing equipment across the site.
Define technical connectivity requirements including [strong style="font-weight: bolder;"]ports, protocols, network access, security requirements, and performance expectations.
Support [strong style MERA network onboarding and standardized manufacturing network connectivity.
Coordinate connectivity activities across Networking, Cybersecurity, IAM, Server/Windows, VMware, Storage/Backup, EUC, and vendor teams.
Ensure manufacturing equipment connectivity is secure, supportable, scalable, and aligned with enterprise standards.
Work with equipment vendors and internal SMEs to troubleshoot and resolve connectivity issues.
2. IT/OT Infrastructure Support
Provide IT infrastructure support for critical manufacturing and laboratory projects.
Support [strong style Cincinnati VxRail infrastructure and associated manufacturing workloads.
Troubleshoot issues across infrastructure layers including:
Diagnose issues spanning [strong style host, VM, network, storage, application, authentication, and authorization layers.
Coordinate infrastructure changes and remediation activities with enterprise/shared-service teams.
3. IT/OT Troubleshooting & Root Cause Analysis
Own end-to-end troubleshooting of complex [strong style="font-weight: bolder;"]IT/OT incidents affecting manufacturing and laboratory operations.
Apply structured troubleshooting methodologies to isolate root causes and identify permanent corrective actions.
Collect technical evidence locally when operating within limited-access or shared-services environments.
Escalate issues to the appropriate resolver groups with sufficient technical evidence and business context.
Track escalated issues through resolution and ensure proper closure.
Prepare clear [strong style="font-weight: bolder;"]Root Cause Analysis (RCA) documentation for significant or recurring incidents.
Identify recurring issues and recommend permanent fixes and infrastructure improvements.
4. Network, Firewall & Security Coordination
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