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Description: On-site in Cincinnati, OH Our client seeks a Senior ServiceNow Customer Service Management (CSM) Engineer to design, develop, enhance, and support enterprise customer servicing solutions. The role will lead implementations across customer portals, email-to-case, CRM integrations, case workflows, SLAs, and customer service operations. The ideal candidate brings strong ServiceNow platform expertise with proven CSM delivery that improves customer experience, automates intake and rout
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