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Senior ServiceNow Lead

Remote in Newark, NJ, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Optimization
Change Request Management
Asset Management
Workflow
Configuration Management Database
Data Modeling
Mentorship
Roadmaps
ITIL
JavaScript
API
SOAP
Decision-making
Analytical Skill
Debugging
Conflict Resolution
Problem Solving
Oracle Linux
ServiceNow
IT Service Management
IT Operations
Software Asset Management
Service Operations
Mapping
Analytics
Screening

Summary

Company Description

Job Description

Position: Senior ServiceNow Lead
Location: Newark, NJ (Hybrid - 3 days onsite)
Duration: 6-month+ contract

Key Responsibilities:

Own configuration, maintenance, and optimization of core modules: Incident, Problem, Change, Request/Service Catalog, Knowledge, CMDB, Discovery, and Asset Management
Design advanced workflows, custom applications, and automations using JavaScript, Glide API, Flow Designer, and IntegrationHub
Architect secure REST/SOAP integrations with enterprise systems
Lead CMDB data modeling, Discovery schedules, and platform governance
Mentor junior team members and drive platform roadmap

Requirements:

7+ years of hands-on ServiceNow development and administration
Expert knowledge of ITIL-based ITSM processes
Advanced proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and ServiceNow Studio
Strong background integrating ServiceNow via REST/SOAP APIs
Proven experience leading platform-level initiatives and technical decision-making
Excellent analytical, debugging, and problem-solving skills

Preferred:

ServiceNow CSA + one or more CIS certifications (ITSM, ITOM, HRSD, SAM/HAM, or Discovery)
Experience with Service Operations Workspace, Service Mapping, Performance Analytics, Intune, or Workspace ONE

Interview Process: Initial phone screening, followed by a technical interview.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516067
Position Id: 881f570b406b97d2e4ac7238c98b8544
Posted 5 hours ago

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