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Job Details

Skills

Customer Service
Service Operations
Change Request Management
System Requirements
Service Level Management
Data Analysis
Migration
Data Flow
Google App Engine
Knowledge Management
Reporting
Dashboard
Performance Metrics
KPI
System Testing
Debugging
Technical Support
Innovation
Roadmaps
Computer Hardware
Data Integrity
Security Clearance
Scripting
JavaScript
Windows PowerShell
SOAP
Web Services
Workflow
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Collaboration
Mentorship
Analytics
Customization
IT Operations
Mapping
Event Management
IT Asset Management
Configuration Management Database
Continuous Integration
Data Quality
Agile
Scrum
Project Management
ServiceNow
DevOps
IT Service Management
Software Asset Management
ITIL
Information Technology
Systems Engineering
FOCUS

Customer Service
Service Operations
Change Request Management
System Requirements
Service Level Management
Data Analysis
Migration
Data Flow
Google App Engine
Knowledge Management
Reporting
Dashboard
Performance Metrics
KPI
System Testing
Debugging
Technical Support
Innovation
Roadmaps
Computer Hardware
Data Integrity
Security Clearance
Scripting
JavaScript
Windows PowerShell
SOAP
Web Services
Workflow
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Collaboration
Mentorship
Analytics
Customization
IT Operations
Mapping
Event Management
IT Asset Management
Configuration Management Database
Continuous Integration
Data Quality
Agile
Scrum
Project Management
ServiceNow
DevOps
IT Service Management
Software Asset Management
ITIL
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2613309

Location: Colorado Springs, CO, US

Date Posted: 2026-07-14

Category: Software

Subcategory: SW Engineer

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_HYBRID

Description

We are seeking a highly skilled and motivated senior-level ServiceNow Software Developer with a focus on IT Service Management (ITSM) with expanding responsibilities into ITOM and ITAM. As part of our talented team, you will play a critical role in the design, development, and implementation of ServiceNow solutions that streamline and enhance our clients' service delivery, incident resolution, and overall IT service operations. You will serve as a technical leader, mentoring junior developers and driving architectural decisions across ITSM implementations while preparing for ITOM/ITAM expansion. This is a hybrid role but candidates will have to go onsite to our Colorado springs office 90% of the time. Candidates must reside in Colorado Springs.

Key Responsibilities:

Develop and configure ServiceNow applications using ITSM modules (Incident, Problem, Change, Request Management), ensuring alignment with clients' strategic goals and requirements.
Lead the design and architecture of complex ITSM solutions, establishing development standards and best practices across the team.
Mentor and provide technical guidance to junior and mid-level developers on ITSM implementations.
Collaborate with stakeholders, including business analysts and project managers, to gather and define system requirements and design solutions.
Architect and optimize ITSM processes including advanced SLA management, assignment rules, escalation procedures, and notification workflows.
Perform data analysis, integrations, and migration activities to ensure accurate and seamless data flow within ServiceNow.
Understand the uses and abilities of App Engine Studio (AES) within ServiceNow.
Customize and enhance ServiceNow's ITSM features, workflows, and functionalities to meet the unique needs of our clients.
Design and implement enterprise-level knowledge management solutions to support incident resolution and self-service.
Thorough understanding and strong ability to create catalog items and customize workflows.
Develop and maintain comprehensive reporting and dashboards to provide executive visibility into ITSM performance metrics and KPIs.
Conduct system testing, troubleshooting, and debugging to ensure the highest level of quality and performance.
Provide technical support and maintenance for ServiceNow implementations, ensuring system stability and uptime.
Continuously stay updated with the latest ServiceNow features, best practices, and industry trends to drive innovation and improvement.
Support roadmap planning for ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware/Software Asset Management) implementations.
Participate in CMDB health initiatives to ensure data integrity and readiness for ITOM/ITAM expansion.

Qualifications

Requirements:

Bachelors Degree and 14 years of experience. Masters and 12 years of experience.
7+ years of experience in ServiceNow development and configuration, with a strong focus on ITSM modules.
3+ years of experience in a senior or lead developer capacity.
Required: ServiceNow Certified System Admin (CSA) or ServiceNow Certified Application Developer (CAD).
Secret Clearance required.
Proficiency in scripting languages such as JavaScript, GlideScript, and PowerShell.
Expert-level understanding of ITIL frameworks and ITSM best practices; working knowledge of ITOM and ITAM concepts.
Experience with REST/SOAP APIs, Web Services, and integrations with third-party systems.
Expert-level experience configuring SLAs, OLAs, and advanced workflow automation within ITSM.
Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Demonstrated ability to mentor junior team members and lead technical discussions with stakeholders.
Current ServiceNow Certified System Administrator (CSA) required and will be verified.

Preferred Skills:

Experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics for ITSM.
Familiarity with Agent Workspace and Configurable Workspace customization.
Foundational knowledge of ITOM (Discovery, Service Mapping, Event Management) and ITAM (HAM, SAM) for future implementation phases.
Understanding of CMDB architecture, CI relationships, and data quality best practices.
Knowledge of Agile/Scrum methodologies and project management tools.
Experience with ServiceNow platform upgrades and DevOps practices.
Desired: CIS-ITSM (strongly preferred), CIS-Discovery, CIS-HAM, CIS-SAM, ITIL 4.

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2613309
Posted 30+ days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

IT Operations Manager

Colorado Springs, Colorado

•

Today

Job ID: 2614135 Location: Colorado Springs, CO, US Date Posted: 2026-06-30 Category: Engineering and Sciences Subcategory: Ops Res Analyst Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: TS.SCI Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a highly skilled Enterprise IT Operations Manager in Colorado Springs, CO on the NITES program responsible for operations and overall IT

Full-time

USD 160,001.00 - 200,000.00 per year

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