IT Program Manager

Duties:
Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for multiple work efforts of any size, from minimum complexity system/customer impacts to greater complexity system/customer impacts. Adheres to project management processes and methodologies to ensure projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets ISSM expectations. Monitors project plans, assignments and work efforts on a daily basis. Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Tracks key project milestones and adjusts project plans to meet the needs of work effort. Responsible for leading the project from inception to final business acceptance and implementation. Mentors other project leads and participates in the training and development of staff.

•20% Develops and monitors project plans, risk management plans, and project documentation from scope to post implementation. Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards.

•20% Identifies items that impact the scope, budget, risk, and resources of the work effort. Monitors resource requirements based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.

•20% Responsible for the development, execution, and maintenance of project communications. Facilitates effective communications between all parties involved in the project and/or work efforts. This will include meetings, correspondence, status reports and other documentation.

•20% Identifies the impact of issues arising from the work efforts and/or resource requirements. Manages the project issues throughout the project life cycle. Communicates the implications of changes to the project scope with senior management and other appropriate parties.

•10% Responsible for ensuring all work efforts have appropriate documentation for audit purposes utilizing project methodology standards in accordance with the ISSM.

•10% Coaches, develops, mentors other team members. May provide guidance and leadership to staff pertaining to training and department initiatives. May provide oversight for a group of work efforts as requested. May perform peer reviews of project artifacts. null

Skills:
Required Skills and Abilities: Exceptional communications (verbal and written) skills with all levels of management and team members. Superior leadership skills in a team or project environment. Exceptional problem solving and conflict management/resolution skills. Highly effective analytical and organizational skills with attention to detail. Excellent understanding of project management principles and methodologies, information systems, business processes, and the key drivers and measures of success for the business unit and the organization. Superior competency in management of resources to meet goals and multiple projects. Highly effective ability to lead multiple multidiscipline, high-performance work teams throughout project life cycle. Advanced ability to negotiate terms and scope of work documents. Advanced ability to prepare and present formal presentations to senior management. Proven ability to manage all phases of work effort from inception to completion. Highly effective strategic thinking skills. Proven effectiveness in conducting analysis of project triple constraints.

Required Software and Tools: Advanced knowledge of Microsoft Office and project management tools.

Work Environment: Fast paced, dynamic environment which may require action and response 24X7 to support the technical business needs of the customer and where one must be flexible to changing priorities. null

Schedule Notes:
IS — Information Systems Job Category
Credit Check Required during pre screening / No subcontractors

Required Education:
Bachelor’s Degree OR 4 years of directly related work experience OR Associate’s degree + 2 years of related work experience
Required Work Experience:
7 years of IT experience in a Project/Program Management capacity

No clearance required – no sponsored candidates
Partial Onsite Requirement: Tuesday, Wednesday, Thursday, and as needed
8:00 -5:00 – flexible on core working hours for someone who prefers to come in early or stay late

Required Technology & Tools
This position is not a technical role, but does need the following:
1.Project and Program Management methodologies
2.IT Audit Management and Regulatory Compliance processes
3.Microsoft Office Suite (particularly Excel, PowerPoint, and reporting tools)
4.Governance, Risk and Compliance frameworks such as: (Nice to have – not required)
oNIST
oCOBIT
oITIL
oInformation Security controls and governance models
The role requires knowledge of IT controls, audit processes, compliance frameworks, and strong project management execution skills.

Day-to-Day Responsibilities:
This role is best suited for a Program Manager with audit management experience, not a career auditor. The ideal candidate has successfully led audit engagements, managed cross-functional stakeholders, coordinated audit deliverables, and driven remediation efforts while demonstrating exceptional relationship-building, communication, and leadership skills.
This Program Manager does not work inside a PMO organization and serves as the primary liaison and relationship manager for IT audit engagements. Daily responsibilities include coordinating auditor artifact requests, facilitating meetings between auditors and technology teams, tracking audit deliverables, managing timelines, resolving stakeholder conflicts, monitoring remediation efforts, and escalating risks when necessary.
The individual will partner across infrastructure, security, application development, operations, and business teams to ensure required documentation and audit evidence are delivered accurately and on time. They will lead status meetings, manage action plans, track corrective actions, and communicate progress to leadership.
The role requires balancing multiple audits simultaneously while maintaining strong partnerships across the organization and ensuring compliance objectives are achieved with minimal operational disruption.

• Experience leading external or internal IT audits either as the facilitator of the audit or responding to an audit. Not looking for an auditor that has conducted audits. REQUIRED
• Familiarity with cybersecurity, infrastructure, application development, and operational controls - REQUIRED
• Experience coordinating multiple concurrent audits -REQUIRED

• Insurance industry experience – Nice to have
• Experience managing audit remediation programs Nice to have
• Experience working with executive leadership and auditors Nice to have

Team:
Our team serves as the bridge between auditors and Information Services organizations. We partner with technical and business teams across the enterprise to coordinate audit activities, ensure delivery of audit evidence, manage remediation efforts, and drive successful audit outcomes.
Why Team Members enjoy our team:
•High visibility across the organization
•Significant interaction with leadership
•Opportunity to lead enterprise-wide initiatives
•Strong emphasis on collaboration and relationship building
•Exposure to a broad range of technology and business functions
•Ability to drive meaningful compliance and risk outcomes