Please note that this position is with our direct client
We are looking for Network Engineer - Project Lead - Telephony Engineer (Min 2+yrs Exp) FULLY ONSITE (Webcam Interview)
Number of positions: 2
Length: 12Months +
Work Address: South Carolina 29208
Immediate Interviews Webcam Interview
(2) Network Engineer - Project Leads (Telephony Engineers)
Work Location: Role is fully onsite
Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.
Position title: Telephony Engineer- Project Lead
No. of Openings: 2
Scope of the project: Daily telephony engineer operations
AILY DUTIES / RESPONSIBILITIES:
Job Duty #1 Provide operational and advanced telephony administration. Respond to
move, add, change, and disconnect requests for voice, voicemail, conference
services, safety devices, telephone IVR, vectoring and call center requests, and
unified communication services. Responsible for maintaining accu$$.$$$.$$ location
information. Provide exceptional customer service and professional interaction to
build and maintain operational credibility. Create detailed technical notes and
documentation. Create knowledge base articles for internal and customer
consumption. Use Division of Information Technology systems for tracking work
performed and labor hours.
Job Duty #2 Provide advanced technical support for projects and serve as lead for
tasks required to maintain telephony network systems. Research, design, maintain,
and implement improvements to enterprise telephony network. Includes advanced
system and hardware configuration and installation of related equipment including
media gateways, telephones, and safety devices. Develops and documents
standards, processes, and configurations. Perform quality assurance testing. Works
with vendors to provision new circuits and outage resolution. Analyze and evaluate
vector routing, ARS routing tables and route patterns to ensure efficient operation.
Diagnose and resolve related issues. Perform surveys of existing telephone systems
and provide recommendations for the use of specific technologies to solve discrete
problems. Provide technical input and recommendations for strategic direction of
enterprise telephony services. Serve as primary point of escalation for technical
work.
Job Duty #3 Provide operational and engineer-level support for enterprise telephony
network and unified communications. Respond to customer incident tickets and
provide resolution. Coordinate multi-team efforts to resolve outages quickly. Perform
advanced maintenance and repair to telephony and unified communications systems
to ensure optimal performance and long-term efficiencies. Seek opportunities for
automation to streamline operational processes, and work with Division of
Information Technology Automation team to implement. Work collaboratively with
team members, other groups, and vendors to increase service quality. Provide
proactive support to improve the efficiency and resiliency of service and to decrease
outage time.
Job Dut #4 Monitor telephony and network systems to increase proactive problem
resolution and ensure maximum uptime. Provide detailed documentation of existing
systems and maintain documentation accuracy as enhancements are made, to
include system diagrams. Adhere to all Division of Information Technology Incident
Management and Change Management processes.
Required Skills
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2+ years of experience with Avaya on premise PBX systems
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2+ years of experience administering VoIP and unified communications platforms
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2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies
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2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services
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2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration
Preferred Skills
-
Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based servic
Required Education/Certifications:
Preferred Education/Certifications:
Additional Skills/Requirements:
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Moderately complex to complex knowledge of telephone network services
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Moderately complex to complex knowledge of methods of telephone network design
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Ability to present technical and non-technical reports in a clear and concise manner
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Ability to establish effective working relationships with vendors, management staff, and users
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Advanced knowledge of systems administration techniques and tools
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Strong interpersonal and communication skills and ability to manage multiple, shifting priorities
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
| Experience with Business workflow processes | Required / Desired | Amount of Experience | Years of Expe Years rience |
| 2+ years of experience with Avaya on premise PBX systems | Required | 2 | Years |
| 2+ years of experience administering VoIP and unified communications platforms. | Required | 2 | Years |
| 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies. | Required | 2 | Years |
| 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services. | Required | 2 | Years |
| 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration. | Required | 2 | Years |
| Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services. | Preferred | | |
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