Telephony Engineer

Job Title: Telephony Engineer
Location: Columbia, SC 29208
Work Arrangement: 100% Onsite
Duration: 6 Months

Candidate Requirements

• Role is fully onsite; remote work is not available.
• Must be able to participate in an on-call rotation and perform occasional after-hours maintenance and incident response.
• Bachelor''s degree or equivalent work experience.

Required Skills

• 2+ years of experience with Avaya on-premise PBX systems.
• 2+ years administering VoIP and Unified Communications platforms.
• 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
• 2+ years troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
• 2+ years supporting telecommunications infrastructure including:
  • Voice circuits
  • Session Border Controllers (SBCs)
  • PSTN integration

Preferred Skills

• Experience designing, implementing, and supporting enterprise cloud-based telephony solutions.
• Experience migrating on-premise telephony/PBX environments to cloud-based telephony services.

Responsibilities

• Provide operational and advanced administration of enterprise telephony and unified communications environments.
• Handle moves, adds, changes, and disconnects (MACD) for voice and voicemail services.
• Support conference services, safety devices, telephone IVR, call center environments, vectoring, and unified communications services.
• Maintain accurate E911/911 location information.
• Configure, install, maintain, and troubleshoot:
  • Avaya telephony systems
  • Media gateways
  • IP telephones
  • Voice circuits
  • Safety devices
  • Voice networking infrastructure
• Analyze and troubleshoot vector routing, ARS routing tables, route patterns, dial plans, and call routing.
• Diagnose voice-quality issues, carrier connectivity problems, PSTN issues, and service outages.
• Work with telecommunications vendors and carriers to provision circuits and resolve outages.
• Provide engineer-level support for enterprise telephony and unified communications incidents.
• Serve as a primary technical escalation point for complex telephony issues.
• Coordinate with infrastructure, network, vendor, and support teams during outages.
• Research, design, and implement improvements to the enterprise telephony environment.
• Perform quality assurance testing for telephony configurations and changes.
• Monitor telephony and network systems to improve uptime and proactively identify problems.
• Identify opportunities to automate operational telephony processes and collaborate with automation teams on implementation.
• Develop and maintain system diagrams, technical documentation, configuration standards, processes, troubleshooting notes, and knowledge-base articles.
• Follow established Incident Management and Change Management processes.
• Provide technical recommendations regarding the strategic direction of enterprise telephony services.

Additional Qualifications

• Strong knowledge of telephone network services and telephone network design.
• Advanced systems administration knowledge.
• Ability to clearly communicate technical and non-technical information.
• Strong customer-service and interpersonal skills.
• Ability to work effectively with vendors, management, technical teams, and end users.
• Ability to manage multiple priorities in a fast-paced enterprise environment.