DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: System Software Programmer
Location: Cayce, SC (Hybrid)
Duration: 12 Months
Locals Only
Scope of the project:
The Client is undertaking a statewide modernization of its digital health systems, requiring additional staff to support a complex network of interconnected services and cloud-based workloads. As a Microsoft Government GCC tenant, the agency leverages Dynamics 365 and Power Platform to deliver secure, scalable, and compliant enterprise solutions.
The Enterprise Program Manager will be responsible for ensuring all systems follow industry best practices, meet strategic and regulatory requirements, and maintain business continuity. Key responsibilities include implementing Zero Trust security principles, managing role-based access controls, establishing secure configuration baselines, and performing continuous monitoring aligned with government cloud standards.
This position is integral to supporting both project-specific and operational needs, contributing to the agency’s mission of improving health outcomes for South Carolina residents. Success will be measured by the delivery of robust solutions, compliance with security protocols, and effective collaboration across teams.
Daily Duties/Responsibilities:
Emphases for the System Software Programmer candidate will include supporting the Microsoft Dynamics 365 and Power Platform environments within the Office 365 Government G5 tenant. Responsibilities include development, configuration, and enhancement of model-driven and canvas applications; solution deployment and ALM management; Dataverse data modeling; integration engineering; security administration; Power BI
reporting support; and day-to-day operational activities across the enterprise Dynamics platform.
Specific duties and responsibilities will include, but are not limited to:
- Development, testing, modification, and deployment of Dynamics 365 solutions, Dataverse tables, model-driven apps, canvas apps, business process flows, forms, and views using Microsoft Government G5 tools.
- Assisting in the design of enterprise system architectures that align with organizational strategic business objectives and Power Platform governance standards.
- Administering and maintaining Dynamics environments, including solution inventory, environment configuration, and Dataverse schema management.
- Managing security roles, field-level security, access control, and least-privilege enforcement within Dynamics 365 and related Power Platform components.
- Managing application structure, navigation, UX components, business rules, and automated workflows.
- Providing Dynamics 365 and Power Platform support to end users, functional teams, and business units.
- Reviewing, monitoring, and analyzing system usage, performance metrics, capacity consumption, and license utilization.
- Performing environment cleanup, archiving unused components, and ensuring solution compliance with governance requirements.
- Assisting with Office 365 Government G5 environment management, permissions, data policy enforcement (DLP), and platform security.
- Deploying managed solutions, custom-developed components, connectors, and integrations in accordance with ALM pipelines and release procedures.
- Configuring Power Platform services and settings, environment variables, connection references, and API connections.
- Documenting Dynamics configurations, Dataverse schema, architectural designs, and integration patterns.
- Applying advanced technical and business knowledge across multiple disciplines and mission-critical processes.
- Creating supporting project and system documentation, including architecture diagrams, ERDs, and workflow documentation.
- Providing regular updates to the M365 Project Team and ensuring transparency of progress, risks, and milestones.
- Collaboratively conceptualizing existing systems, product solutions, and modernization pathways for Dynamics and integrated applications.
- Planning, organizing, reviewing, and implementing project milestones through completion using established IT project methodologies.
- Assisting with developing policies and procedures that align with agency cybersecurity standards, including information risk management, data criticality, confidentiality, and protection (e.g., NIST 800-53, FISMA, SC InfoSec Requirements).
Required Skills (rank in order of Importance):
- 6+ Years of Experience in State Government
- 10+ Years of Experience Microsoft Dynamics 365 (CE/CRM) solution architecture, customization, and administration.
- 10+ Years of Experience with Microsoft Dataverse relational data modeling, custom business logic, and security role architecture.
- 10+ Years of Experience with Power Platform enterprise components
- 10+ Years of Experience with Application Lifecycle Management (ALM) using Azure DevOps/GitHub pipelines and managed solution deployments.
- 10+ Years of Experience with Custom extensibility using C# .NET (plugins, custom workflow assemblies) and JavaScript/TypeScript client scripting.
- 10+ Years of Experience with cloud security and data classification related to CDC, HIPAA, CJIS, and NIST 800-53 controls.
Preferred Skills (rank in order of Importance):
- Microsoft Power Pages architecture, external authentication, and secure portal implementation.
- Power BI data modeling, reporting, and Dataverse/Azure Synapse Link integration.
Additional Skills:
- Excellent written, oral, and interpersonal communication skills across functional and executive teams.
- Ability to integrate technical systems with state agency goals, governance standards, and operational objectives.
Required Education:
Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.
Preferred Certifications:
- PL-600 or PL-400 Certification
- Microsoft Certified: Power Platform Solution Architect Expert (PL-600) or Dynamics 365 Solution Architect.
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