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Lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.
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Serve as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.
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Analyze business requirements and translate them into scalable technical solutions and document composition designs.
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Provide technical leadership and guidance to offshore development and support teams.
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Review solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards.
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Drive technical discussions, architecture reviews, effort estimations, and solution planning activities.
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Support the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
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Collaborate with Business Analysts and SMEs to understand correspondence requirements and regulatory changes.
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Lead impact assessments for enhancement requests, production issues, and technology upgrades.
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Ensure successful implementation of change requests through established change management processes.
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Provide technical oversight for document template development, business rules implementation, and data mapping activities.
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Conduct root cause analysis and drive resolution of complex production issues and defects.
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Mentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.
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Coordinate release activities and provide deployment support across development, testing, and production environments.
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