Job#: 3057146 Job Description: IT Project Mgr Sr
Location: Columbus, Ohio (On-site)
Pay: $57-$61/hr based on experience
Role Overview
The Senior IT Project Manager leads the day-to-day delivery of critical customer experience systems initiatives, specifically focusing on the migration of platform systems and contact center reporting. This role establishes integrated planning, scheduling, risk management, and vendor coordination across multi-team delivery environments. The selected professional ensures complex project waves and cutovers are completed successfully with minimal disruption to operations and services.
Key Responsibilities
- Build and manage integrated migration plans, including scope, milestones, dependencies, resources, and budgets across technical and delivery teams.
- Plan migration waves and system cutovers around operational volume commitments and service levels.
- Lead risk, issue, change, and decision management, escalating concerns promptly when schedule, scope, or quality is at risk.
- Coordinate requirements, system builds, testing, and operational readiness activities to maintain alignment across multiple departments.
- Track partner deliverables, milestones, and acceptance criteria in collaboration with business leads.
- Plan and track the migration of reports and dashboards, coordinating reporting cutovers and legacy system retirement.
- Facilitate project governance, working sessions, and status reporting for leadership and stakeholders.
- Support planning, sequencing, and estimation for future technology roadmaps and portfolio initiatives.
Required Qualifications
Education: Bachelor's degree in information systems, business, engineering, or a related field, or an equivalent combination of education and experience.
Experience: Eight or more years of IT project management experience, including leading large, multi-team technology implementations.
Technical Skills: Experience delivering contact center technology projects, including routing, IVR, telephony, or reporting. Proven experience managing third-party vendors and systems integrators, and planning platform migrations or cutovers with minimal operational disruption.
Preferred Qualifications
- Experience delivering cloud-based contact center migrations.
- Experience with analytics, automation, or self-service initiatives.
- Experience operating within a regulated industry, preferably utility or energy.
- Relevant professional certification such as PMP, PgMP, Agile, or SAFe.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
.png?format=webp)
