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19 results (14 new)

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IT Help Desk Analyst

Info Origin Inc.

Conyers, Georgia • Today

Easy Apply

Full-time

$20 - $21

IT Help Desk Analyst

Datasoft Technologies, Inc.

Conyers, Georgia • Today

Easy Apply

Third Party, Contract

$20

IT Help Desk Analyst

Cynet Systems

Conyers, Georgia • Today

Easy Apply

Third Party, Contract

Depends on Experience

IT Help Desk Analyst (Onsite)

GSK Solutions Inc.

Conyers, Georgia • Today

Easy Apply

Third Party, Contract

Depends on Experience

GA DDS IT Help Desk Analyst (809654)///Inperson only

Key Business Solutions, Inc.

Conyers, Georgia • Today

Easy Apply

Third Party, Contract

Depends on Experience

IT Help Desk Analyst - Conyers, GA - Onsite - Locals only - F2F Interview

SriLakshmiTech

Conyers, Georgia • Today

Easy Apply

Contract

Depends on Experience

IT Help Desk Analyst – Conyers, GA

Iresh Technologies LLC

Conyers, Georgia • Today

Easy Apply

Contract

Depends on Experience

IT Call Center Help Desk Analyst

DKMRBH Inc.

Conyers, Georgia • Today

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk Analyst

Amer Technology, Inc

Conyers, Georgia • Today

Easy Apply

Contract

IT Help Desk

Nextgen Information Services

Atlanta, Georgia • Today

Easy Apply

Contract

Call Center Help Desk Analyst

Innosoul inc

Conyers, Georgia • Today

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk/Desktop Support Analyst

Robert Half

Lithonia, Georgia • Today

Easy Apply

Full-time

USD 50,000.00 - 60,000.00 per year

DOAS Helpdesk System Analyst

inteletech

Atlanta, Georgia • Today

Full-time

USD 32.00 - 40.00 per hour

Technical Helpdesk Analyst

Conduent

Remote or Texas • Today

Full-time

USD 47,740.00 - 62,000.00 per year

D&T Help Desk Analyst

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

NC-803591 EHR Helpdesk Analyst 1st Shift

MVP Consulting Plus

Remote or North Carolina • Today

Full-time

Technical and Customer Support

Apex Bridge Talent Group INC

Conyers, Georgia • Today

Easy Apply

Contract

Help Desk

nLeague Services

Conyers, Georgia • Today

Easy Apply

Contract

20 - 22

Proton IT Helpdesk

The Reynolds and Reynolds Company

Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Job Details

Skills

Driver's License Services
Digital Credentials
Call Center
Customer Service
Help Desk Support
Windows 11
Microsoft Office

Summary

We are seeking an IT Help Desk Analyst to provide exceptional technical and customer support in a high-volume call center environment. The ideal candidate will assist customers with online account access, identity verification, address change transactions, and digital credential services.

This role requires strong troubleshooting and problem-solving skills, excellent communication, attention to detail, and the ability to handle a high volume of customer interactions while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities

Respond to and resolve customer inquiries related to online accounts, identity verification, address changes, and digital license/credential services.
Handle approximately 65 90 customer calls per day while meeting established service and quality standards.
Troubleshoot customer issues and provide clear, accurate, and professional solutions.
Document customer interactions, transactions, and resolutions accurately.
Manage multiple priorities effectively in a fast-paced environment.
Communicate professionally with management, stakeholders, internal teams, and external partners.
Participate in project teams, task forces, and process improvement initiatives.
Maintain strong working relationships with internal departments and business partners.
Stay current with applicable policies, procedures, systems, and technology updates.

Minimum Qualifications

High School Diploma or GED.
At least 2 years of full-time call center or customer service experience within the last 7 years.
Proficiency with computer applications and standard business software.
Strong verbal and written communication skills.
Excellent customer service, troubleshooting, and problem-solving abilities.
Ability to manage multiple priorities while maintaining accuracy and professionalism.

Preferred Qualifications

3+ years of experience processing driver's license or credential-related transactions.
5+ years of experience working in a high-volume call center.
4+ years of customer service experience.
Experience with Windows 11 and Microsoft Office applications.
Experience with identity verification, credential issuance, or similar transactional processes.
Demonstrated ability to troubleshoot and resolve customer issues efficiently.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10460158
Position Id: 9056159
Posted 3 hours ago

Fitment

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Similar Jobs

IT Call Center Help Desk Analyst

Conyers, Georgia

•

Today

(Local candidates only as F2F Interview is must) *MUST have Call Center exp* PositionSummary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Undergeneralsupervision,theincumbentreceivesandresolvescustomerinquiriesrelatedtoOnlineServicesaccountcreationandaccess,identityverificationforaddresschangetransactions,andtheissuanceofdigitallicenses. This role requires strong analytical and problem-solving

Easy Apply

Contract, Third Party

Depends on Experience

Call Center Help Desk Analyst

Conyers, Georgia

•

Today

Job ID: GA-809654 Onsite/Local Call Center Help Desk Analyst with Windows, identity verification/credential issuance experience Location: Conyers, GA (DDS) Duration: 10 Months LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST have Call Center exp* Minimum Qualifications High School Diploma or GED. Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service. Proficiency with computer applications a

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk Analyst

Conyers, Georgia

•

Today

MUST have Call Center exp PositionSummary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Undergeneralsupervision,theincumbentreceivesandresolvescustomerinquiriesrelatedtoDDSOnlineServicesaccountcreationandaccess,identityverificationforaddresschangetransactions,andtheissuanceofdigitallicenses. This role requires strong analytical and problem-solving abilities, excellentcommunicationskills,andacommitmentto

Easy Apply

Contract

IT Help Desk Analyst – Conyers, GA

Conyers, Georgia

•

Today

HIRING: IT Help Desk Analyst Conyers, GA Location: Conyers, GA Work Location: DDS Headquarters, Conyers, GA Experience: 2+ Years Interview: In-Person LOCAL CANDIDATES ONLY Must Have: 2+ years of Call Center / Customer Service experience Experience working in a high-volume call center environment Strong technical troubleshooting and problem-solving skills Excellent verbal and written communication Proficiency with computer applications and standard business software Ability to handle 6

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Driver's License Services
Digital Credentials
Call Center
Customer Service
Help Desk Support
Windows 11
Microsoft Office

Summary

Key Responsibilities

Respond to and resolve customer inquiries related to online accounts, identity verification, address changes, and digital license/credential services.
Handle approximately 65 90 customer calls per day while meeting established service and quality standards.
Troubleshoot customer issues and provide clear, accurate, and professional solutions.
Document customer interactions, transactions, and resolutions accurately.
Manage multiple priorities effectively in a fast-paced environment.
Communicate professionally with management, stakeholders, internal teams, and external partners.
Participate in project teams, task forces, and process improvement initiatives.
Maintain strong working relationships with internal departments and business partners.
Stay current with applicable policies, procedures, systems, and technology updates.

Minimum Qualifications

High School Diploma or GED.
At least 2 years of full-time call center or customer service experience within the last 7 years.
Proficiency with computer applications and standard business software.
Strong verbal and written communication skills.
Excellent customer service, troubleshooting, and problem-solving abilities.
Ability to manage multiple priorities while maintaining accuracy and professionalism.

Preferred Qualifications

3+ years of experience processing driver's license or credential-related transactions.
5+ years of experience working in a high-volume call center.
4+ years of customer service experience.
Experience with Windows 11 and Microsoft Office applications.
Experience with identity verification, credential issuance, or similar transactional processes.
Demonstrated ability to troubleshoot and resolve customer issues efficiently.

Dice Id: 10460158
Position Id: 9056159
Posted 3 hours ago

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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