IT Help Desk

Atlanta, GA, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
10 Months
No Travel Required
On-site
$20/hr
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • Customer Service
  • IT Help Desk

Summary

IT Help Desk Analyst Location: Conyers, GA – Onsite
Interview: In-person
Duration: 10 Months Contract
Rate: $20/hr on W2
Local Candidates Only 

We are looking for an IT Help Desk Analyst with strong Call Center and Customer Service experience to support Online Services in a high-volume environment.

Key Responsibilities:

  • Handle approximately 65–90 customer calls per day while maintaining quality and service standards.
  • Assist customers with DDS Online Services account creation/access, identity verification, address changes, and digital license issuance.
  • Troubleshoot customer issues and provide accurate, professional resolutions.
  • Maintain detailed records of customer interactions and transactions.
  • Work effectively with internal teams, stakeholders, and business partners.
  • Support process improvement initiatives and departmental projects.
  • Stay current with applicable policies, procedures, and technology updates.

Required Qualifications:

  • High School Diploma/GED.
  • Minimum 2 years of recent Call Center or Customer Service experience.
  • Strong verbal and written communication skills.
  • Proficiency with computer applications and standard business software.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred:

  • High-volume call center experience.
  • Driver''s license transaction experience.
  • Identity verification or credential issuance experience.
  • Windows 11 and Microsoft Office experience.
  • Strong troubleshooting and customer issue resolution skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: nexmo
  • Position Id: 9056298
  • Posted 3 hours ago
Contact the job poster
ND

Nithesh Dammu

Recruiter @ Nextgen Information Services
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