IT Help Desk Analyst – Conyers, GA

🚨 HIRING: IT Help Desk Analyst – Conyers, GA 🚨

📍 Location: Conyers, GA
🏢 Work Location: DDS Headquarters, Conyers, GA
👤 Experience: 2+ Years
🎯 Interview: In-Person
📌 LOCAL CANDIDATES ONLY

Must Have:
✅ 2+ years of Call Center / Customer Service experience
✅ Experience working in a high-volume call center environment
✅ Strong technical troubleshooting and problem-solving skills
✅ Excellent verbal and written communication
✅ Proficiency with computer applications and standard business software
✅ Ability to handle 65–90 customer calls per day
✅ Strong customer service and interpersonal skills

Key Responsibilities:
• Support customers with DDS Online Services account creation and access
• Assist with identity verification and address change transactions
• Support digital license issuance inquiries
• Troubleshoot and resolve customer issues efficiently
• Maintain accurate customer interaction and transaction records
• Work effectively in a fast-paced, high-volume call center environment
• Communicate professionally with customers, management, stakeholders, and business partners

Preferred Experience:
⭐ Driver''s license transaction processing
⭐ 5+ years in a high-volume call center
⭐ 4+ years of customer service
⭐ Windows 11 and Microsoft Office
⭐ Identity verification or credential issuance experience

📩 Interested candidates, please send your updated resume to:

Please include current location and contact information with your resume.