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Location: Covington, KY
Position Summary
We are seeking a skilled Data Analyst and System Support Specialist with expertise in Salesforce administration and platform data management, combined with strong data analytics capabilities. This role involves overseeing Salesforce data hygiene, supporting large-scale data initiatives, and applying analytical insights to drive business outcomes. Additionally, proficiency in Seismic platform knowledge is essential. The ideal candidate will thrive in a fast-paced environment, collaborate effectively across teams, and have a passion for leveraging data to enhance sales enablement and content automation processes.
The Expertise and Skills You Bring
- Bachelor's or equivalent.
- Salesforce.com Administrator certification desired.
- 2+ years of application or production support experience.
- 3+ years of relevant experience applying systems analysis methodologies, including requirements definition, data analysis, and data mapping.
- Proven ability to partner with business and technology teams to analyze problems and design scalable, sustainable solutions.
- Strong passion for leveraging data strategically to drive business outcomes.
- Salesforce Expertise
- Hands-on experience administering Salesforce using declarative tools.
- End-to-end ownership of Salesforce data hygiene, including quality, and governance.
- Experience significantly contributing to large-scale Salesforce data hygiene initiatives.
- Advocate and champion for Salesforce data management best practices.
- Seismic Expertise
- Seismic Platform knowledge.
- CRM & Sales process knowledge, such as lead-to-opportunity, account hierarchies, pipeline stages and opportunity data structure.
- LiveDoc understanding
- Data Analytics & Data Management
- Strong data analytics background with experience analyzing large datasets.
- Deep curiosity and capability to follow data flows and understand complex data relationships.
- Ability to communicate analytical findings clearly and provide actionable, data-driven recommendations.
- Data quality expertise, including identifying issues and designing solutions using Salesforce features such as duplicate rules, matching rules, validation rules, and automation.
- Data governance experience, partnering with business and technology leadership to define data ownership, stewardship, and governance models.
- Development and implementation of Salesforce data hygiene metrics and standards.
- Root cause analysis skills to identify behavioral, process, system, or integration drivers of poor data quality and recommend improvements to business processes.
- Systems-thinking approach to assess integrations and upstream/downstream impacts.
- Familiarity with enterprise data ecosystems and tools such as ETL processes, data lakes/warehouses, and analytics platforms (e.g., Power BI).
- Experience exporting, cleansing, and re-importing Salesforce data using SOQL, Salesforce Data Loader (or similar tools), and MS Excel (e.g., PivotTables, Conditional Formatting, VLOOKUP).
- API & Integration understanding.
- Technical Skills
- Strong understanding of relational database concepts and data modeling.
- Experience with Snowflake or similar cloud data platforms.
- Experience working with large datasets, including structured and semi-structured data (e.g., JSON files).
- Proficiency in MS Excel for data analysis and validation.
- Communication & Collaboration
- Excellent written and verbal communication skills with a strong emphasis on active listening.
- Ability to create clear, thorough documentation, including solution designs, knowledge base articles, and step-by-step user guides.
- Comfortable collaborating with business users, technology partners, and leadership.
- Organization & Prioritization
- Strong ability to multitask in a fast-paced, agile environment.
- Proven ability to prioritize work based on business impact, urgency, and SLAs.
- Track record of delivering results while maintaining positive working relationships.
- Proven initiative, intellectual curiosity, and a continuous learning mindset.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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