Overview:
Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Salesforce Service Cloud Consultant.
*** Candidate must be authorized to work in USA without requiring sponsorship ***
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*** Location: Los Angeles, CA (100% Remote)
*** Duration: 3 months contract w/ possibility of extensions
Notes:
- Schedule: 40 hours per week; Mon – Fri, 8:00am – 5:00pm Pacific Time.
- 100% Remote role.
Description:
- Seeking a Salesforce Consultant to implement case management for our Provider Lifecycle Management team.
- This will involve collecting requirements from operational stakeholders, documenting the approach, implementing, and testing the solution, and deploying it.
- In addition, this will require the ability to develop training materials and provide training to the operational team.
- This consultant will be responsible for all aspects of the implementation but will have the support of the ISS Salesforce Applications team.
- This is an MVP solution time-boxed to a 12-week implementation, following this approximate schedule:
- Week 1: Onboarding and Discovery
- Week 2: Design and Approval
- Weeks 3–8: Iterative Build with Weekly Demonstrations
- Weeks 9–10: QA and UAT
- Week 11: Deployment and Training
- Week 12: Post-Go-Live Support / Hypercare
- Prepare for and facilitate discovery sessions with operational stakeholders.
- Develop design documentation.
- Configure a Provider Data Model in Salesforce.
- Implement the Provider Lifecycle Support App.
- Implement Onboarding Case.
- Implement Tasks and Events.
- Implement Process Automation Notifications (Flows).
- Implement Email Templates.
- Implement Reports and Dashboards.
- Configure App Data Access Policies (Profiles, Permission Sets, Roles, and Sharing Rules).
- Conduct Quality Assurance Testing.
- Provide User Acceptance Testing support.
- Provide training and Operational Readiness.
- Provide Hypercare.
- Complete Project Closure.
Qualifications:
- Demonstrated ability to work independently engaging with impacted technical and operational stakeholders.
- Experience with requirements elicitation and documentation.
- Ability to develop documentation detailing the solution design.
- Direct experience with Salesforce Service Cloud.
- Experience with testing methodologies, test scripting, test execution, and reporting.
- Understanding of deployment best practices related to service cloud.
- Declarative Salesforce Development capabilities including but not limited to Users, Queues, Permission Sets, Objects, Page Layouts, Flows as required.
- Ability to work closely with partner stakeholders including but not limited to Project Manager, End User Operational Teams, and various IT teams.
- Required Certifications – Salesforce Administrator, App Builder I.
A brief summary highlighting most relevant experience, particularly:
- Utility/customer usage data:
- Large/complex datasets:
- SQL and complex joins:
- Python:
- Databricks:
- Power BI/data visualization:
- Data quality/root-cause analysis:
- Data integration/pipelines:
- Clean energy/utility experience:
- Product/application development:
Preferred Skills:
- Experience implementing Health Cloud.
- Experience working in a healthcare environment including knowledge of healthcare regulations (HIPAA).
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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder “Sat” Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
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