Description
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized and moving toward resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring a smooth support experience across the service desk.
Responsibilities:
Provide first-line technical assistance for hardware, software, and user access issues submitted through the service desk.
Diagnose and resolve problems related to Microsoft Windows and Windows 10 systems in a timely and thorough manner.
Manage incoming support tickets, document troubleshooting steps, and maintain accurate updates through closure.
Support user account administration tasks within Active Directory, including access-related requests and routine maintenance.
Escalate more complex incidents when needed while coordinating with other technical teams to ensure effective resolution.
Guide employees through basic troubleshooting steps and communicate solutions clearly to users with varying technical backgrounds.
Requirements
Experience supporting end users in a help desk or service desk environment.
Working knowledge of Active Directory for account and access support tasks.
Hands-on experience troubleshooting Microsoft Windows, including Windows 10.
Ability to investigate and resolve routine technical issues efficiently.
Familiarity with ticket management processes and documenting support activity in a service desk system.
Strong communication skills and a customer-focused approach to technical support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03720-0013490781
- Posted 6 days ago
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