Job Summary
Job Summary: Work4Flow - Sr Techinical Consultant - ServiceNow -US
Job Responsibilities: Work4Flow - Sr Techinical Consultant - ServiceNow -US Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) Work closely with technical teams to ensure accurate implementation of requirements. Define and maintain CMDB data model, governance, and best practices. Conduct workshops, stakeholder meetings, and process discussions. Provide functional guidance and solutions aligned with ITIL practices. Assist in integration requirements between ServiceNow and other tools. Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows Support testing activities (UAT) and ensure quality deliverables. Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). Good understanding of CMDB architecture and data governance. Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). Ability to translate business requirements into functional designs. Strong communication and stakeholder management skills. Experience in conducting workshops and client interactions. Knowledge of integrations (RESTSOAP APIs) is an advantage. Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (Discovery, Service Mapping or DF ) Experience working in AgileScrum environments.
Key Responsibilities
Job Summary: Work4Flow - Sr Techinical Consultant - ServiceNow -US
Job Responsibilities: Work4Flow - Sr Techinical Consultant - ServiceNow -US Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) Work closely with technical teams to ensure accurate implementation of requirements. Define and maintain CMDB data model, governance, and best practices. Conduct workshops, stakeholder meetings, and process discussions. Provide functional guidance and solutions aligned with ITIL practices. Assist in integration requirements between ServiceNow and other tools. Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows Support testing activities (UAT) and ensure quality deliverables. Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). Good understanding of CMDB architecture and data governance. Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). Ability to translate business requirements into functional designs. Strong communication and stakeholder management skills. Experience in conducting workshops and client interactions. Knowledge of integrations (RESTSOAP APIs) is an advantage. Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (Discovery, Service Mapping or DF ) Experience working in AgileScrum environments.
Skill Requirements
Skill Requirement: Work4Flow - Sr Techinical Consultant - ServiceNow -US Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) Work closely with technical teams to ensure accurate implementation of requirements. Define and maintain CMDB data model, governance, and best practices. Conduct workshops, stakeholder meetings, and process discussions. Provide functional guidance and solutions aligned with ITIL practices. Assist in integration requirements between ServiceNow and other tools. Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows Support testing activities (UAT) and ensure quality deliverables. Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). Good understanding of CMDB architecture and data governance. Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). Ability to translate business requirements into functional designs. Strong communication and stakeholder management skills. Experience in conducting workshops and client interactions. Knowledge of integrations (RESTSOAP APIs) is an advantage. Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (Discovery, Service Mapping or DF ) Experience working in AgileScrum environments.
Other Requirements
Other Requirement: Work4Flow - Sr Techinical Consultant - ServiceNow -US
