GA TECH Sr. ServiceNow Developer

Varmoda is looking for a Senior ServiceNow Developer to serve as a senior technical contributor responsible for designing, developing, testing, and supporting enterprise ServiceNow applications and platform capabilities.

The ideal candidate will bring deep ServiceNow platform expertise and strong technical judgment, with the ability to build scalable, secure, upgrade-safe, and maintainable solutions. This role will collaborate closely with product owners, service managers, stakeholders, and technical teams while providing technical guidance to other developers and promoting ServiceNow development standards, governance, and best practices.

Key Responsibilities

• Design, develop, test, modify, debug, and deploy ServiceNow applications and enhancements across multiple environments.
• Partner with product owners and stakeholders to translate business and technical requirements into effective ServiceNow solutions.
• Build and support custom applications using App Engine Studio, scoped applications, and ServiceNow platform APIs.
• Develop server-side solutions using Script Includes, Business Rules, GlideRecord, and Scripted REST APIs.
• Create reusable workflows and automation using Flow Designer, subflows, reusable actions, and orchestration patterns.
• Design role-aware, task-focused user experiences using Configurable Workspace, UI Builder, UI Policies, and Client Scripts.
• Implement and support inbound and outbound REST integrations and data exchanges using JSON and IntegrationHub patterns where applicable.
• Design and maintain appropriate ACLs, role hierarchies, and platform access controls.
• Maintain and enhance existing ServiceNow applications with a strong focus on performance, stability, security, and upgrade compatibility.
• Review development work to ensure compliance with platform standards, security requirements, naming conventions, and architectural best practices.
• Support ServiceNow platform upgrades and troubleshoot development-related issues resulting from new releases.
• Assist in troubleshooting production issues and implementing sustainable, long-term corrective solutions.
• Contribute to technical documentation, architectural decisions, implementation guidance, and operational runbooks.
• Participate actively in Agile ceremonies, including sprint planning, backlog refinement, change reviews, and release governance.
• Mentor and provide technical guidance to mid-level and delegated developers while encouraging consistent development practices.

Required Qualifications

• 5+ years of hands-on ServiceNow development experience within enterprise or large-scale environments.
• 3+ years of experience developing and supporting custom applications using App Engine Studio.
• 3+ years of experience working within Agile or sprint-based software delivery environments.
• Strong hands-on experience with ServiceNow server-side scripting, including:
• Script Includes
• Business Rules
• Scripted REST APIs
• Advanced proficiency with GlideRecord, query optimization, and transactional logic.
• Strong experience with Flow Designer, including reusable actions, subflows, and orchestration patterns.
• Solid understanding of ACL design, role hierarchy, and access evaluation order.
• Experience designing and supporting Configurable Workspace and UI Builder experiences.
• Experience with REST-based integrations and JSON data exchange.
• Strong understanding of ServiceNow platform governance, security, development standards, and upgrade-safe application design.
• Strong technical documentation and communication skills.
• Ability to collaborate effectively with product owners, stakeholders, service managers, and cross-functional technical teams.
• Ability to mentor developers and review code for quality, security, and adherence to platform standards.

Preferred Qualifications

• Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
• Experience implementing ServiceNow integrations using IntegrationHub patterns.
• Experience contributing to architectural decisions, platform governance, and release/change management processes.

Certifications

The following certifications are preferred:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL® 4 Foundation or equivalent ITSM experience