Title: Sr. ServiceNow Developer (814871)
Location: Atlanta, GA 30332 (Candidates working 100% remote is acceptable)
Duration: 11/30/2026- 05/31/2027
Position Summary
· The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities.
· This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities.
· The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices.
Preferred Qualifications
· 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments
· 3+ years building and supporting custom applications using App Engine Studio
· 3+ years working within Agile or sprint-based delivery models
Preferred Education
· Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred
Preferred Certifications
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Application Developer (CAD)
· ITIL® 4 Foundation (or equivalent ITSM experience)
Preferred Skills
· Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs
· Advanced proficiency with GlideRecord, query optimization, and transactional logic
· Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns
· Solid understanding of ACL design, role hierarchy, and access evaluation order
· Experience designing and supporting Configurable Workspace and UI Builder-based experiences
· Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards
· Experience with REST-based integrations and data exchange using JSON
· Strong documentation skills, including technical design notes and implementation guidance
Specialized Skills Required
· App Engine & Custom Application Development:
Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
· Workspace & UI Configuration:
Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
· Integration & Automation:
· Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
· Platform Governance & Standards:
Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.
· Agile Delivery & Collaboration:
Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.
· Mentorship & Technical Leadership:
Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.
Duties & Responsibilities
· Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments
· Partner with product owners and stakeholders to translate requirements into technical solutions
· Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility
· Review and approve development work to ensure adherence to platform standards and security requirements
· Support platform upgrades and resolve development-related issues introduced by new releases
· Contribute to platform documentation, architectural decisions, and operational runbooks
· Assist with troubleshooting production issues and implementing long-term corrective solutions
· Participate in change review and release governance processes
Skills Required:
· Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
· Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
· Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
· Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health
· Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams
· Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.
