Onsite IT Support & Asset Recovery Technician Assignment Details
- Job Title: Onsite IT Support & Asset Recovery Technician
- Engagement Type: Temporary Contract Only (6-Month Assignment with Possible Extension)
- Work Location: Onsite in Dallas, TX, with support responsibilities in Allen, TX as needed
- Schedule: Standard Business Hours, Monday through Friday 8am to 5 pm
Position Summary
We are seeking a proactive, hands-on Onsite IT Support & Asset Recovery Technician to support onsite IT operations, asset recovery initiatives, and end-user hardware support. This role will focus on clearing physical PC offboarding backlogs, staging and deploying hardware, executing new-hire workstation setups, and providing local desk-side support. The ideal candidate thrives in a fast-paced environment and has strong experience with hardware management, asset tracking, and customer-facing IT support.
Core Responsibilities Asset Recovery & Offboarding (60%)
- Execute physical hardware offboarding processes.
- Receive, audit, wipe, pack, and log returned laptop inventory.
- Assist with clearing existing asset recovery backlogs.
- Manage local depot operations, including packing, shipping, and return logistics.
- Ensure proper chain-of-custody and documentation for all hardware assets.
Provisioning & Desk Setups (20%)
- Image, configure, stage, and deploy Windows 11 and macOS devices.
- Prepare laptops, desktops, monitors, and peripherals for new hires.
- Complete workstation setups and technology refresh activities.
- Perform quality checks and ensure equipment readiness prior to deployment.
Onsite Hardware Support (20%)
- Provide walk-up and desk-side technical support for local operations.
- Troubleshoot hardware, monitor, peripheral, and basic connectivity issues.
- Support end users with device setup and hardware-related incidents.
- Escalate complex issues through established support channels when necessary.
IT Asset Management
- Maintain accurate hardware inventory records within ServiceNow (ITAM).
- Track assets through receipt, deployment, redeployment, and retirement.
- Ensure all asset records are updated and compliant with company standards.
- Maintain 100% accuracy of asset tracking data.
Required Qualifications
- High School Diploma or GED required.
- 2 to 4 years of hands-on experience in desktop support, hardware provisioning, or IT asset management within an enterprise environment.
- Strong working knowledge of Windows 11 and macOS hardware setup, imaging, deployment, and troubleshooting.
- Experience using ServiceNow for incident management and asset tracking updates.
- Experience supporting laptop, desktop, monitor, docking station, and peripheral hardware.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Strong customer service skills with a professional end-user support approach.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience supporting enterprise hardware refresh or deployment projects.
- Experience managing asset recovery or offboarding programs.
- Familiarity with IT Asset Management (ITAM) best practices.
- Experience supporting supply chain, manufacturing, or operational environments.
- Knowledge of hardware lifecycle management processes.
Technical Skills Required
- Windows 11
- macOS
- Hardware Imaging and Deployment
- Desktop and Laptop Troubleshooting
- ServiceNow
- IT Asset Management (ITAM)
- Hardware Inventory Tracking
- Microsoft Office Suite
Preferred
- Enterprise Device Lifecycle Management
- Asset Recovery Operations
- New Hire Technology Deployment
- Hardware Refresh Projects
Physical Requirements
- Ability to regularly unbox, move, transport, and package IT equipment.
- Ability to lift and carry hardware up to 40 pounds.
- Ability to work within office, storage, and depot environments as required.
- Ability to stand, walk, and move between work areas throughout the day.
Key Competencies
- Customer Focus
- Attention to Detail
- Accountability
- Problem Solving
- Organization and Time Management
- Communication
- Adaptability
- Teamwork
- Initiative
Ideal Candidate Profile
The ideal candidate is a hands-on IT professional with experience in desktop support, hardware provisioning, and asset management. They are comfortable working independently, managing large hardware inventories, maintaining precise asset records, and providing excellent onsite customer support. Experience with Windows, macOS, and ServiceNow is essential, along with a strong commitment to accuracy, process compliance, and backlog reduction.
Sourced Intake Call Questionnaire / Notes
Job Overview & Requirements Assignment Duration
- 6-month assignment with possible extension
Work Schedule
- Monday through Friday 8 am to 5 pm
Work Location
- Onsite in Dallas, TX, with support responsibilities in Allen, TX as needed.
Engagement Type
Billing Requirements
- Resource will charge time to a Cost Center
- No project code billing required (e.g., Plainview/eSAR)
FTE Salary Range
Degree Requirement
- Please refer to the Job Description (JD)
Main Responsibilities
- Asset Recovery & Offboarding
- Provisioning & Desk Setups
- Onsite Hardware Support
- IT Asset Management
Key Contributions (First 90 to 120 Days)
- Please refer to the Job Description (JD)
Must-Have Qualifications
Candidates must possess experience in the following areas:
- Customer support and customer-facing experience
- Technical support experience
- Provisioning and desk setups
- Hardware support
Software Proficiency
- Please refer to the Job Description (JD)
Required Experience Level
Work Environment & Requirements Work Environment
- Please refer to the Job Description (JD)
Safety-Sensitive Functions
None
Lifting Requirements
- Must be able to lift and carry hardware weighing up to 40 pounds
Safety Equipment
Team Structure & Reporting Department Function
- Onsite IT Support & Asset Recovery
Relationship to Other Lines of Business
This role partners with multiple business functions and supports:
- Onsite IT operations
- Asset recovery initiatives
- End-user hardware support
Team Structure
- The selected candidate will report directly to the Hiring Manager.
Direct Reports
Hiring Process & Logistics Hiring Manager Availability
- No planned time off, travel, or training that will impact the interview process.
Interview Process Virtual Interviews
- Number of interviews: 2
- Interview types may include:
- Technical
- Behavioral
- Assessment-based
- Platform: Google Meet
- Camera requirement: Camera must remain on throughout the interview (no exceptions)
- Interview duration: Approximately 1 hour
Interview Panel
- Hiring Manager and team members
Interview Scheduling
- COS will coordinate and schedule interviews
Travel & Vehicle Requirements Travel Requirement
Driving Requirement
- Driving may exceed 30% of work time
Motorola Vehicle Usage
Motorola-Hosted Vehicle Usage
Personal Vehicle Usage
- Yes
- Resource may be required to use their own vehicle to travel between multiple locations
Additional Requirements Security Checks
- No additional security checks identified at intake
U.S. Citizenship Requirement
- Requirement is due to the nature of the work being performed and supported by this position
Training Period
- On-the-Job Training (OJT)
Optional Information Nice-to-Have Skills
Industry Experience
- Industry experience is required due to the nature of the work performed and the technical skills needed to successfully support the role.
Supplier Submission Guidance
Please prioritize candidates who demonstrate:
- Strong customer-facing and end-user support experience
- Proven technical support background
- Experience with provisioning, desk setups, and hardware deployment
- IT asset management and asset recovery experience
- Ability to work onsite
- Ability to lift hardware up to 40 pounds
- Willingness and ability to travel between locations using a personal vehicle
- U.S. Citizenship requirement compliance
- Experience working in a fast-paced onsite IT support environment
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