Information Technology Manager MSP

Ready to take the lead in a growing IT services organization? Drive innovation, build high-performing technical teams, strengthen client partnerships, and shape the future of managed services.

FT

$150K

Onsite in CT

Managed Service Provider (MSP) Operations, IT Service Delivery, SLA Management, Technical Team Leadership, IT Infrastructure, Helpdesk Operations, Project Management, Client Relationship Management, Vendor Management, Service Strategy, Operational Improvement, Business Growth, Profitability Management

Lead the team. Elevate client service. Drive the next stage of growth.

Are you an experienced IT leader who knows how to scale a managed services operation while keeping clients happy and teams performing at their best? We’re seeking a hands-on executive to oversee service delivery, lead technical and business teams, strengthen client partnerships, and drive operational efficiency across a growing IT services organization.

Key Responsibilities

• Oversee day-to-day service delivery, ensuring high system availability, responsive technical support, and consistent achievement of client SLAs.
• Lead and develop cross-functional teams, including technical leadership, sales, systems engineering, helpdesk support, and project management.
• Develop scalable service offerings, support enterprise client onboarding, and identify opportunities to improve revenue and profitability.
• Manage strategic relationships with technology, hardware, software, and cybersecurity vendors.
• Serve as the executive escalation point for critical client issues and lead regular business reviews to strengthen relationships and service performance.
• Identify opportunities to improve internal processes, operational practices, and company culture.
• Partner with leadership to establish strategic priorities and implement initiatives that support long-term business growth.

Qualifications

• 7+ years of experience managing operations within a Managed Service Provider (MSP) environment.
• Demonstrated success leading, motivating, and developing technical teams.
• Strong technical understanding of IT infrastructure, managed services, and technical support operations.
• Proven project management, organizational, and problem-solving skills.
• Excellent client-facing communication, relationship management, and vendor negotiation abilities.
• Strategic leadership skills with the ability to drive change, improve processes, and build a culture of accountability.
• A hands-on management approach, with a willingness to step in and assist clients or team members when needed.