Description
We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting daily IT operations. This role is ideal for a hands-on, detail-oriented support specialist who can manage Tier 2 issues, resolve tickets efficiently, and provide dependable desktop and user account support across a Microsoft-based environment. The position offers the opportunity to work with Windows devices, Active Directory, printers, and Azure-related tools while contributing to smooth end-user support.
Responsibilities:
Resolve Tier 2 support requests by diagnosing technical issues and driving tickets through to completion within established service expectations.
Provide desktop support for systems running Windows 10 and Windows 11, including troubleshooting hardware, software, and access-related concerns.
Set up and configure workstations, docking stations, and related desktop equipment for new and existing users.
Troubleshoot printers and label-making devices to minimize downtime and maintain operational productivity.
Manage user lifecycle tasks such as account provisioning, access updates, and offboarding processing within Active Directory and associated systems.
Support Microsoft and Azure-based tools by assisting users with access, configuration, and common technical issues.
Use PowerShell-supported processes and AI-assisted tools to streamline routine support activities and improve efficiency.
Assist with basic support needs involving server-connected environments when required, including coordination with broader infrastructure teams.
Requirements
At least 2 years of experience in desktop support, help desk, or service desk environments.
Proven ability to handle Tier 2 technical issues and work through a high volume of support tickets.
Strong working knowledge of Windows 10 and Windows 11 troubleshooting.
Experience administering user accounts and permissions in Active Directory.
Familiarity with printer and label printer troubleshooting in a business environment.
Understanding of Microsoft technologies, including Azure-related products and services.
Basic knowledge of PowerShell and willingness to use AI-enabled tools to support technical workflows.
Exposure to Windows Server environments is helpful but not required.
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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01500-0013501067
- Posted 3 hours ago
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