Help Desk/Desktop Support Analyst

Description

We are looking for a dependable Help Desk/Desktop Support Analyst to provide onsite technical assistance at a distribution and operations facility in Romeoville, Illinois. This Long-term Contract position is well suited for someone who enjoys resolving day-to-day user issues, supporting a wide range of devices and applications, and working independently while partnering with a broader IT organization. The role offers a mix of frontline support, equipment setup, user account administration, and participation in technology improvement efforts across the business.

Responsibilities:
Deliver first-level technical support for employees across office and operational environments, addressing issues related to computers, software, printers, mobile hardware, and connectivity.
Diagnose and resolve incidents involving Windows systems, standard business applications, peripheral devices, and network access in a timely manner.
Support operational technology used in warehouse and distribution settings, including handheld Android equipment and document or label printing tools.
Monitor and manage service requests through the ticketing system, ensuring issues are properly prioritized, documented, and completed.
Coordinate employee onboarding and separation tasks by preparing equipment, configuring access, and handling account-related updates.
Install, configure, maintain, and replace desktops, laptops, printers, and other endpoint devices as needed for business operations.
Partner with internal infrastructure teams and external vendors when issues require escalation or additional technical expertise.
Contribute to IT initiatives such as hardware refreshes, software deployments, system upgrades, and other planned technology changes.
Provide support outside normal business hours on occasion when urgent issues or project needs arise.

Requirements

At least 2 years of experience in help desk, desktop support, or a similar end-user support role.
Hands-on experience working in Microsoft-based environments, including Windows 10 and common enterprise applications.
Familiarity with Active Directory and account administration in both cloud-connected and on-premises environments.
Demonstrated ability to troubleshoot workstation, peripheral, and basic network-related problems effectively.
Experience using service desk or ticket management systems to track and resolve technical issues.
Strong communication and customer service skills with the ability to support both office staff and operational employees.
Comfortable working onsite in Romeoville, Illinois within a fast-paced distribution or industrial setting.

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