Job Description Manager, Commercial Applications Direct Hire Role - Dayton, MN
Work Authorization - USC
The Manager, Commercial Applications is responsible for leading cross-functional teams to optimize business processes and deliver scalable enterprise commercial platforms, including websites, eCommerce, Digital Experience platforms, integrated applications, and analytics solutions. This role operates with a high degree of autonomy, partnering with business and IT stakeholders to drive operational efficiency, global process standardization, and technology-enabled business transformation.
Leveraging Agile methodologies and product-based delivery practices, the Manager will define requirements, lead system implementations, support business capabilities, and ensure successful adoption of enterprise commercial applications across global teams.
Key Responsibilities Strategic Planning & Business Transformation
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Partner with business and IT leadership to develop and execute strategies that enhance commercial operations and customer engagement.
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Support the development and execution of Digital Commerce and Customer Experience application strategies and multi-year technology roadmaps.
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Identify opportunities for business process standardization, application rationalization, and cost optimization.
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Evaluate industry trends and recommend improvements to enterprise platforms, tools, and processes.
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Promote adoption of standardized business processes, application functionality, and data governance aligned with enterprise IT standards.
Project Management & Solution Delivery
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Lead cross-functional teams delivering enhancements, upgrades, and implementations across commercial application platforms.
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Drive Agile delivery practices, including backlog management, sprint planning, and release management.
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Collaborate with business stakeholders to gather requirements, conduct gap analyses, and design scalable enterprise solutions.
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Configure and implement application capabilities aligned with business requirements and enterprise architecture.
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Lead issue resolution, root cause analysis, and production support in collaboration with internal teams and external vendors.
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Develop and manage project plans to ensure initiatives are delivered on time and within budget.
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Develop and execute testing strategies to ensure application quality, integrity, and usability.
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Coordinate system documentation, knowledge transfer, user training, and change adoption activities.
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Ensure reliable global production support for enterprise commercial applications.
Leadership & Team Management
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Lead, mentor, and develop a team of application specialists.
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Establish performance objectives, provide coaching, and support employee development.
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Manage team resources and annual operating budgets.
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Oversee vendor relationships and coordinate internal and external resource planning.
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Foster a collaborative, customer-focused, and high-performing team environment.
Required Qualifications
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Bachelor's degree in Business Management, Supply Chain, Management Information Systems (MIS), Computer Science, or a related field.
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MBA or Master's degree preferred.
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7+ years of progressive experience supporting Commercial Applications, including Digital Experience Platforms, eCommerce, websites, or related enterprise solutions.
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2+ years of leadership or supervisory experience preferred.
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Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities.
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Proven ability to collaborate effectively across business and IT organizations.
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Excellent written, verbal, and interpersonal communication skills.
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Experience working within Agile delivery environments.
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Customer-focused mindset with the ability to balance business objectives and technical requirements.
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Ability to travel approximately 20% (domestic and international).
Preferred Qualifications
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Experience with Digital Experience Platforms (DXP), including Adobe Experience Manager (AEM).
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Experience implementing enterprise eCommerce platforms.
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Familiarity with AWS or other cloud platforms.
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Knowledge of SEO, web analytics, and digital marketing technologies.
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Experience integrating commercial applications with ERP systems such as Oracle E-Business Suite or Oracle Cloud ERP.
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Functional knowledge of Order Management, Customer Service, Digital Commerce, Product Information Management (PIM), and Online Payments.
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Understanding of APIs, enterprise integrations, data structures, and integration patterns.
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Experience working with globally distributed and cross-cultural teams.
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Experience supporting manufacturing or distribution environments.
Work Authorization: Candidates must be legally authorized to work in the United States. Employment sponsorship is not available for this position.
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