$65,000 - $80,000 / year + Bonus
The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.
Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale.
With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.
Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.
Enterprise IT Engineers are responsible for supporting internal customers and clients at Vertafore in their assigned office and through the completion of assigned tickets. This position will directly impact our user's ability to improve productivity, manage account needs, standardize, and streamline processes
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
- Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications
- Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals
- Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management
- Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes
- Supports Executive level issues including PC and Mac (hybrid, remote support)
- Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management)
- Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning
- Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening)
- Mobile Device Management and Mobile App Management
- Performs formal system design bases on IS management methodologies
- Applies Quality Control and Quality Assurance principles
- Ability to communicate complex technical concepts to individuals varying various technical ability
- Writes and maintains complete and concise technical project documentation
- Presents training presentations on multiple technical levels
- Familiar with ITIL best practices in time management and project management
Knowledge, Skills and Abilities:
- Understanding of general business issues including external factors that impact business and industry
- Familiar with endpoint management solutions such as Tanium, Intune, JAMF
- VDI, AWS and datacenter virtualization and support experience recommended
- Familiar with MFA solutions and best practices for BYOD (MS Entra, Ping)
- Experience with Anti-Virus and security response applications such as Symantec, CrowdStrike
- Ability to provide excellent and timely customer service
Skills & Requirements
Qualifications:
- Minimum of 3 years' experience maintaining and troubleshooting PC and MAC operating systems required (Windows Desktop OS, MacOS, iOS)
- 3-5 years' experience with strong user endpoint troubleshooting and resolution
- Minimum of 3 years' experience troubleshooting network and Wi-Fi issues end to end
- Minimum of 3 years' experience with Enterprise Core Services (AD, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, PS Scripting a plus)
- 2 years' experience with Server OS, VCenter and physical server room infrastructure support
Additional Requirements and Details:
- Travel required up to 10% of the time.
- Located and working from an office location.
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
THE VERTAFORE STORYOver the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore WayInsurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.
Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.
Win Together: We work together as one team, showing empathy and respect along the way.
Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.
Say It, Do It: We honor every one of our commitments because integrity is important to us.
Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.
We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Qualifications Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact
Just a note, this contact information is for accommodation requests only.
Never miss an opportunity! Create an alert based on the job you applied for.
