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Help Desk Specialist – Application Support

Arch Systems, LLC

Remote • Today

Easy Apply

Full-time

63000 - 70000

Help Desk Specialist

OneMain

Evansville, Indiana • Today

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Software Licensing Help Desk Specialist

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Prism Trainer/Help Desk Specialist

Verdantas

Remote or District of Columbia • Today

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Help Desk Support Specialist | Network Solutions

CBIZ

Remote or Maryland Heights, Missouri • Today

Full-time

Change Management Specialist – SME | Prosci Exp | 100% Remote

Pioneer Corporate Services Inc

Remote • 23d ago

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk Support

ICF Consulting Group, Inc.

Remote or Reston, Virginia • Today

Full-time

USD 81,499.00 - 138,549.00 per year

IT Support Specialist

6sense

Remote • Today

Full-time

USD 73,577.25 - 103,913.30 per year

IT Systems Directory Services and Cloud Identity Specialist Senior

Modine Manufacturing Company

Remote • Today

Full-time

USD 93,000.00 - 163,000.00 per year

Remote - Junior IT & AI Support Specialist

ALOA ETS

Remote or Hybrid in Mesa, Arizona • 3d ago

Easy Apply

Full-time

30000 - 35000

Fircosoft Application Specialist / Engineer

Intraedge

Remote • 22d ago

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Access Control
Application Support
Authentication
Account Management
Customer Communications
Help Desk
Data Security
JIRA
Problem Solving
Incident Management
Identity Management
Customer Service
Documentation
ServiceNow
Technical Support
Workday
Change Request Management
Management
Communication

Summary

Role: Help Desk Specialist – Application Support

Position Type: Full-Time

Experience: 5+ Years

Work Environment: US Federal Government

Work Schedule: Monday–Friday, 8 hours per day

Position Summary

Arch Systems is seeking a Help Desk Specialist to provide technical support, user account administration, and incident management for the Mission Control application platforms. The ideal candidate will have hands-on experience supporting enterprise applications, troubleshooting user access issues, managing support tickets, and providing timely customer assistance.

Key Responsibilities

Provide day-to-day help desk and application support for Mission Control platforms.
Create, modify, maintain, and delete user accounts and manage application access requests.
Troubleshoot login failures, authentication issues, shared-login functionality, and application errors.
Respond to user access requests within 24 hours and support completion within 72 hours during high-volume periods, as specified in the PWS.
Prioritize critical incidents and designated priority tickets before routine requests.
Resolve customer issues over the phone whenever possible and escalate complex problems to technical teams.
Manage and track incidents and service requests using Jira or other approved ticketing systems.
Maintain and support enhancements to the User Management Tool.
Document troubleshooting activities, resolutions, and customer communications.
Prepare monthly help desk reports covering ticket volumes, resolutions, response times, and user access metrics.
Follow security policies, access control procedures, and data protection requirements.

Help Desk Coverage Expectations

Provide 8 hours of help desk coverage daily, Monday through Friday, including mandatory core hours.
Remain available and responsive to user calls, incidents, and service requests throughout assigned working hours.
Give immediate attention to critical system access issues and designated priority tasks.
Complete priority tasks before proceeding with routine support activities.
Meet the 24-hour user access response requirement, with requests received at the end of the workweek completed on the first workday of the following week.
Support completion of user requests within 72 hours during high-volume periods.
Coordinate with IRS personnel and technical teams to ensure continuity of support and timely incident resolution.

Required Qualifications

5+ years of experience in IT Help Desk, Application Support, or Technical Support.
Experience supporting enterprise web-based applications and troubleshooting end-user issues.
Hands-on experience with user provisioning, account management, and access permissions.
Experience with Jira, ServiceNow, or similar ticketing systems.
Knowledge of authentication, shared-login, and application access troubleshooting.
Strong communication, problem-solving, documentation, and customer service skills.
Ability to independently prioritize and resolve technical issues within established service requirements.

Preferred Qualifications

Previous experience supporting IRS or other Federal Government applications.
Familiarity with SSO, SAML, PKI, or enterprise authentication systems.
Experience with ITIL-based incident and service request management.
Familiarity with application support in Linux-based environments.
Existing IRS suitability or ability to obtain required IRS personnel security approval.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10356952
Position Id: 9123289
Posted 7 hours ago

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Contact the job poster

Allan David

Recruiter @ Arch Systems, LLC

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Help Desk Support Specialist | Network Solutions

Remote or Maryland Heights, Missouri

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Job Description #LI-DNI Responsibilities We are seeking a skilled and customer-focused Help Desk Specialist to provide remote technical support to Edward Jones branches, departments, and remote users. In this role, you will diagnose, troubleshoot, and resolve technical issues, ensuring an exceptional support experience. This is a remote position requiring a professional workspace and high-speed internet access. Essential Functions and Primary Duties Diagnose and resolve technical issues, inc

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Help Desk/Desktop Support Analyst

Remote or Philadelphia, Pennsylvania

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Description We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a

Easy Apply

Contract

USD 18.00 - 19.00 per hour