Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary: The Senior Network Engineer is responsible for the planning and engineering of the organization's network infrastructure. Responsibilities include:
- The design and implementation of network hardware and firewalls.
- Manages or consults on complex projects as the top level contributor/specialist
- Provides direction and leadership to the Network Engineers on Network Engineering and Operations teams.
- Works closely with other technical resources such as Systems Engineering, Database Administrators, Integrators, and applications technical support personnel.
- May be responsible for scheduling the Network Engineering resources.
- May be responsible for monitoring selected project schedules.
The Senior Network Engineer demonstrates expertise in a variety of concepts, practices, and procedures relating to the field of Information Technology. The Senior Network Engineer relies on extensive experience and judgment to plan and accomplish assigned objectives.
A wide degree of creativity and latitude is expected in this position.
The Senior Network Engineer I reports to the Manager of Network Engineering.
This role is regarded as a technical expert responsible for representing ITS in project discussions at their early conception through completion. Specifically, The Senior Network Engineer I will work with the various business units' representatives at the various hospitals or affiliates to gather their requirements for new upcoming initiatives to then translate those requirements into technical solutions. These solutions must meet the objectives of the business while ensuring compliance with ITS standards of security and manageability.
The Senior Network Engineer will be an active member of the IT Change Advisory Board, Downtime committee, the IT Configuration Control Board, and the IT Incident Review Board.
Position Responsibilities: Key Areas of Responsibility - Lead and participate in multiple network initiatives aligned with institutional and departmental goals.
- Design, deploy, and support routers, switches, wireless, firewalls, VPNs, and associated network analysis tools.
- Own and maintain network architecture, standards, and design documentation, including configuration backups.
- Oversee proactive network administration, including upgrades, system hardening, log monitoring, and lifecycle planning.
- Serve as an escalation resource for complex network issues, ensuring timely resolution.
- Evaluate emerging technologies and provide technical vision within a healthcare environment.
- Mentor and assist in the development of Network Engineers at all experience levels.
- Coordinate project schedules, priorities, timelines, and resource planning.
- Provide training and formal project handoff to Network Operations.
- Partner with internal departments to ensure a high level of customer satisfaction.
- Assist in developing solutions and processes to reduce incoming technical support requests.
- Maintain the highest standards of integrity and professionalism.
- Participate in on call rotation.
Qualifications: Requirements and Specifications: Required Qualifications - Bachelor's degree in an IT-related field or equivalent combination of education and experience.
- Minimum of 5 years of hands-on enterprise network engineering experience in a production environment.
- Strong experience supporting LAN, WAN, wireless, and firewall infrastructures.
- Hands-on experience with Cisco and Arista switches and Wi-Fi access points.
- Advanced knowledge of routing and switching, including IPv4, MP-BGP, BGP, EVPN, and MPLS.
- In-depth switching experience including VLANs, STP, LLDP, and related technologies.
- Experience with enterprise firewalls, including Palo Alto and Check Point.
- Experience with authentication and security protocols, including EAP-TLS.
- Familiarity with copper and fiber cabling standards, Ethernet standards, and fiber connectivity types.
- Working knowledge of network monitoring and analysis platforms (e.g., Arista CVP, SolarWinds, Cisco Prime, or equivalent).
- Strong understanding of the OSI and TCP/IP models.
- Demonstrated troubleshooting and problem-solving skills, with the ability to serve as an escalation resource.
- Ability to work independently and collaboratively in a team environment.
- Strong written and verbal communication skills and a customer-service-focused mindset.
- Proven ability to prioritize and execute tasks in high-pressure environments.
- Willingness and ability to participate in an on-call rotation, including nights and weekends during planned and unplanned outages.
- Ability to travel as required within Connecticut, Massachusetts, and Rhode Island.
- Demonstrated professionalism, integrity, sound judgment, and ability to maintain confidentiality.
Preferred Qualifications - Industry certifications such as Arista ACE Professional, Cisco CCNP or higher.
- Experience with Zero Trust and remote access solutions, including Netskope ZTNA.
- Experience supporting cloud networking environments, including Google Cloud and/or Microsoft Azure.
- Prior experience with Cisco technologies, including IOS, IOS-XE, NX-OS, ACI, ASA, and Meraki.
- Experience evaluating and implementing emerging technologies within a healthcare or regulated environment.
- Healthcare industry experience.
- Experience with project management, including timelines, resource planning, and cross-team coordination.
- Demonstrated mentorship or leadership experience supporting engineers at various skill levels.
- Experience with process improvement and quality initiatives.
- Strong documentation practices, including maintaining configuration backups and network diagrams.
Supervisory/ Budget Responsibilities
No fiscal responsibility.
No supervisory responsibility.
Organizational Competencies
Attends all mandatory education and training programs (including department specific) and can describe his/her responsibilities related to general safety and regulatory compliance as well as department safety and specific job-related hazards.
Maintains all required CEUs for certifications and licensure.
Follows the hospital exposure control plans/bloodborne and airborne pathogens.
Attire is professional, neat, clean, and appropriate for the work environment, according to the HHC and/or Department Appearance Policy and a high standard of personal cleanliness is maintained.
Reports to work on time and meets acceptable standard for attendance, based upon the department attendance policy.
We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is
your moment.
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