Business Systems Administrator
Daily Responsibilities
We are seeking a highly motivated Business Systems Administrator to join our AI Innovation & Automation team. This role is responsible for administering, supporting, and continuously improving key business and operational technology platforms that support both internal operations and client service delivery. The Business Systems Administrator will serve as a trusted technical resource for internal stakeholders and clients, helping administer critical business platforms, support operational processes, and ensure users can effectively leverage technology to perform their work efficiently and effectively.
This position supports a variety of business-critical platforms, including Microsoft 365, Microsoft Azure, Entra ID, Dynamics 365, Datto RMM, IT Glue, and Autotask. The role will contribute to client onboarding activities, user administration, documentation management, process standardization, and operational improvement initiatives while collaborating across multiple teams to enhance service quality and scalability.
As a member of the AI Innovation & Automation organization, this role offers the opportunity to work with leading cloud, automation, and artificial intelligence technologies in an enterprise environment. The Business Systems Administrator will partner closely with automation and engineering resources to support process improvements, automation initiatives, and emerging AI solutions that drive greater operational efficiency and business value.
Requirements
Systems Administration & Support
- Administer, maintain, and support business-critical systems and platforms including Microsoft 365, Microsoft Azure, Entra ID, Dynamics 365, Datto RMM, IT Glue, and Autotask.
- Manage user provisioning, access requests, licensing, permissions, and platform configuration changes.
- Serve as a technical resource for system users by assisting with platform-related questions, access requests, configuration needs, and technology issue resolution.
- Troubleshoot and resolve platform, application, and user administration issues that impact business operations.
- Coordinate with internal teams, vendors, and clients to maintain platform performance and resolve operational issues.
- Support platform governance, standards, documentation, and operational best practices.
Client Onboarding & Deployment Support
- Coordinate and execute client onboarding activities within supported systems and platforms.
- Configure client environments according to established standards and documented procedures.
- Collaborate with internal stakeholders to support successful client onboarding and deployment activities.
- Assist in the development and maintenance of onboarding standards, documentation, and operational procedures.
- Identify opportunities to improve onboarding efficiency, consistency, and scalability.
- Partner with automation team members to support the implementation of process improvements and automated onboarding workflows.
Documentation & Process Improvement
- Create and maintain accurate documentation for systems, configurations, onboarding procedures, and operational processes.
- Assist in managing and improving documentation repositories and knowledge management practices.
- Contribute to the development of operational standards, procedures, and system administration best practices.
- Evaluate existing workflows and recommend improvements that enhance efficiency, consistency, and user experience.
- Ensure documentation remains current, organized, and aligned with business requirements.
Automation Collaboration
- Work with members of the AI Innovation & Automation team to identify opportunities for operational improvement.
- Participate in automation initiatives designed to reduce manual effort and improve service delivery.
- Assist with testing, validation, and adoption of new automated processes and workflows.
- Provide operational and technical input that supports continuous improvement initiatives across the organization.
Successful candidates will demonstrate:
- Ability to function effectively in a fast-paced environment.
- Ability to translate business requirements into effective platform administration and configuration decisions.
- Excellent organizational and time management skills.
- Strong attention to detail and commitment to quality.
- Effective verbal and written communication abilities.
- Strong troubleshooting and problem-solving capabilities.
- Ability to prioritize multiple tasks and manage competing deadlines.
- Ability to work independently while contributing effectively within a team environment.
- Commitment to continuous learning and professional development.
- Ability to understand and respond to end-user needs in a professional and customer-focused manner.
- Strong sense of accountability and follow-through.
- Adaptability and willingness to embrace process improvement and change.
Education & Experience
Required
- Associate degree in Information Technology, Information Systems, Computer Science, or a related field; or an equivalent combination of education, technical certifications, and experience.
- 4+ years of experience administering business systems, cloud platforms, or IT operational platforms.
- Experience supporting Microsoft 365 environments, including user administration and licensing.
- Experience with Microsoft Azure and Entra ID administration.
- Experience with Datto RMM, IT Glue, Autotask, or similar business and IT operations platforms.
- Experience troubleshooting business applications, cloud platforms, system integrations, and user administration issues.
- Experience creating and maintaining technical and process documentation.
- Experience working within managed services, IT services, or technology consulting environments.
Position Attributes
The successful candidate will:
- Be highly organized and detail-oriented.
- Demonstrate a strong desire to help others and improve operational efficiency.
- Take initiative in identifying opportunities for process improvement.
- Communicate effectively with both technical and non-technical audiences.
- Thrive in a collaborative, team-oriented environment.
- Maintain a positive, professional demeanor when supporting users and clients.
- Balance day-to-day support responsibilities with longer-term improvement initiatives.
- Consistently meet expectations for attendance, quality, responsiveness, and performance.
Key Working Relationships
- AI Innovation & Automation Team
- Service Operations Teams
- Client Experience Teams
- Internal Business Operations Stakeholders
- Platform Vendors and Technology Partners
- Internal Employees and External Clients
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