Requisition No: 881045
Agency: Department of Transportation
Working Title: NETWORK SUPPORT SPECIALIST II - 55008955
Pay Plan: Career Service
Position Number: 55008955
Salary: $53,494.50 - $62,410.25
Posting Closing Date: 08/21/2026
Total Compensation Estimator ToolSTATE OF FLORIDA DEPARTMENT OF TRANSPORTATIONJOB POSTING DESCRIPTION402 / OFFICE OF INFORMATION TECHNOLOGY OPEN COMPETITIVECAREER SERVICE FULL-TIME CONTACT PERSON: William Ramos CONTACT PHONE NUMBER: CONTACT EMAIL ADDRESS: ANTICIPATED ANNUAL HIRING SALARY: $61,247.94 (Includes Competitive Area DifferentialJoin FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.
Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.
Our MissionThe mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities.
Our VisionAs a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:Network Support Specialist II/District 4/Transportation Support/D4 Information Technology/D4 Network Support.
This position will monitor service desk queue and resolve support tickets as assigned. This position will also perform system administration and provisioning and maintain a secure environment and network infrastructure.
The Difference You Will Make:Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work:District 4-Office of Information Technology
3400 West Commercial Blvd
Fort Lauderdale, FL 33309
Annual Salary Range:$53,494.50 - $62,410.25.
A Competitive Area Differential (CAD) additive in the amount of $1,809.60 will be added to the annual salary.
Your Specific Responsibilities:Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.
Performs Active Directory administration following current applicable standards and guidelines. Installs Active Directory Domain Services. Administers Active Directory by using administrative tools. Creates and manages user and service accounts. Creates and administers computer objects and accounts to join the domain. Implements and manages Group Policy infrastructure; troubleshoots policy application.
Performs system administration and provisioning. Controls access and authorization (creating and assigning members to the appropriate role), sets up the distribution infrastructure, and installs and configures servers. Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems. Plans for high availability configurations. Follows provisioning policies to grant access to the Department's managed resources.
Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices. Monitors network for security threats or unauthorized users. Analyzes security risks and develops response procedures. Ensures anti-spam and virus protection is in place. Implements, maintains, and monitors network intrusion prevention measures. Maintains security documentation as required.
Plans, organizes, manages and tracks projects. Develops the project plan and schedule. Supports and informs project stakeholders and team. Identifies and mitigates project risks and conflicts. Tracks project progress and goals achieved.
Designs, configures network devices, and implements changes to the network infrastructure. Enforces system standards. Monitors network performance and adjusts network equipment as necessary to provide optimum performance. Troubleshoots network problems and outages, schedules upgrades, and collaborates with network engineers for network optimization.
Generates and maintains technical documentation as assigned. Creates network topology diagrams for network segments, the routers connecting the segments, servers, gateways and other major pieces of networking hardware. Documents server names, roles, and addresses. Documents changes such as application installations and modified security settings as required.
Performs network backups and file restorations as required. Monitors backups ensuring the integrity of the data. Provides quality control reports of backup results.
Performs network storage administration and provisioning, including support for the Storage Area Network (SAN). Plans for SAN growth, assesses and monitors SAN environment, creates Logical Unit Number (LUN) drives. Provisions and configures drive arrays and LUNs to manage security on the SAN and ensures only those with authorization can access specific LUNs.
Responds to security incidents as assigned. Captures additional event data and performs preliminary analysis to determine criticality. Escalates events if emergency response is determined necessary. Reviews and analyzes log data to determine nature and scope of incident. Uses virus, spyware, rootkit and other detection tools to determine necessary mitigation and repair. Documents all steps taken and subsequent resolutions.
Performs user provisioning to ensure access to authorized resources and applications. Sets up user computer network access and email accounts as requested. Gives users access to systems, network applications and databases based on a unique user identity. Deactivates user objects and attributes when requested.
Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:Knowledge of:- advanced knowledge of the Microsoft Windows server operating systems, including printing, file systems, process monitoring, support techniques and diagnostic tools and software.
- computer software, hardware, and firmware relative to servers, personal computers, local area network/wide area network environments.
- basic knowledge of phone systems.
Skilled in: - installing and providing technical support for software applications and operating systems.
- installing and testing computer hardware.
Ability to:- perform network backups and coordinate disaster recovery efforts.
- plan, organize and track projects.
- work independently.
- communicate effectively both verbally and in writing.
- stay focused.
- research information.
- make quick decisions, solve problems, remain flexible, and keep a positive attitude.
- read, understand, and comply with the Department's policies, procedures, guidelines, and practices relating to network and security standards.
- develop and maintain technical documentation for supported systems.
- provide excellent customer service.
Minimum Qualifications:Five (5) years of full-time work experience in network support described as the installation, maintenance and technical support of network hardware, virtual servers, network software, backups and MS Active Directory. A Bachelor's degree in Computer Science, Information Technology or closely related field from an accredited college or university can substitute for four (4) years of the required experience. An Associate's degree in Computer Science, Information Technology or closely related field from an accredited college or university can substitute for two (2) years of the required experience. One or more certifications from a network training program such as CCNA/CCDP, MCSE/MCSA, MCP-Network, Network + can substitute for two (2) years of the required experience.
The State's total compensation package for employees features a highly competitive set of employee benefits including:
- Health insurance (over 90% employer paid)
- $25,000 life insurance policy (100% employer paid)
- Dental, vision and supplemental insurances
- State of Florida retirement package
- 10 paid holidays a year
- Generous vacation and sick leave
- Career advancement opportunities
- Tuition waiver for public college courses
- A variety of training opportunities
- Employee Assistance Program (EAP)
For additional benefit information available to State of Florida employees, visit: ;br>
SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans' Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation's Human Resources Office at for assistance.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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