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Help Desk Specialist

Miami, FL, US • Posted 10 hours ago • Updated 10 hours ago

Contract Independent

Contract W2

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Access Control
Active Directory
Antivirus
CompTIA
Computer Hardware
Cloud Computing
Computer Networking
Backup
DNS
IT Security
Endpoint Protection
Firewall
Help Desk
Linux
Microsoft Windows
Microsoft Azure
JIRA
Mobile Device Management
Remote Desktop
Network
Microsoft Office
Recovery
TCP/IP
Virtual Private Network
Tier 1
DHCP
ITIL
Regulatory Compliance

Summary

Help Desk Specialist

Duration: 12 Months

Locations: Miami, FL 33131

Help Desk Specialist / IT Support Technician

Job Summary

We are looking for a Help Desk Specialist to provide technical support and assistance to employees or customers. The ideal candidate will have strong problem-solving skills, excellent communication, and the ability to troubleshoot various hardware, software, and network issues.

Key Responsibilities

✔ Provide Tier 1 & 2 Technical Support

● Respond to IT support requests via email, phone, or ticketing system

● Diagnose and resolve hardware, software, and network issues

● Escalate complex problems to higher-tier IT support when necessary

✔ Manage IT Assets & Systems

● Install, configure, and update software and hardware

● Maintain user accounts, access control, and permissions (Active Directory, Google Workspace, etc.)

● Ensure proper documentation of technical issues and resolutions

✔ Support Cloud & SaaS Applications

● Assist users with Office 365, Google Workspace, and other productivity tools

● Troubleshoot VPN, remote desktop, and cloud-based applications

✔ Security & Compliance

● Educate users on best practices for IT security

● Support data backup and recovery processes

● Monitor and report potential security threats

Required Skills & Qualifications

Education:

● Bachelor''s degree in IT, Computer Science, or related field (or equivalent experience)

● Language: English & Spanish

Technical Skills:

● Experience with Windows, macOS, and Linux troubleshooting

● Knowledge of networking (DNS, DHCP, VPN, TCP/IP)

● Knowledge of the platforms (AZURE, INTUNE, IVANTI)

● Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)

● Basic scripting (PowerShell, Bash) is a plus

Soft Skills:

● Strong problem-solving and multitasking abilities

● Excellent communication skills for non-technical user

● Ability to work in a fast-paced environment

Preferred Qualifications (Nice to Have)

● IT certifications (CompTIA A+, ITIL, Microsoft Certified: Modern Desktop

Administrator)

● Experience with enterprise security tools (firewall, antivirus, endpoint protection)

● Previous experience in a customer-facing IT support role

Tools (Nice to Have).

● IAM Application JIRA (Control of users with special profiles)

● Ivanti MdM

● Azure by Microsoft

● Intune MdM

● NetX 360

● Aravo TPRM

● Salesforce

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: marlabnj
Position Id: 9044149
Posted 10 hours ago

Contact the job poster

Bharath Kumar

Director -Recruitment @ Marlabs LLC

View Profile

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