Part-Time Desktop Support Specialist

Description

We are looking for a part-time Desktop Support Analyst (25-30 hours/week) to provide hands-on technical assistance for employees in Fort Lauderdale, Florida within a manufacturing environment. This long-term contract opportunity is focused on delivering reliable desktop support, resolving day-to-day technology issues, and helping maintain a stable and productive workplace.

The ideal candidate enjoys working directly with users, has strong troubleshooting skills across end-user devices and software, and can provide dependable onsite support while assisting with hardware deployments, system maintenance, and ongoing IT initiatives. This role is well suited for a technology professional seeking a flexible part-time schedule while making a meaningful impact within an internal IT team.

Responsibilities:

Deliver onsite support for employees by addressing service requests, diagnosing technical issues, and ensuring timely resolution of hardware and software problems.

Prepare, configure, and deploy desktops and laptops, including operating system installation, imaging, endpoint protection, encryption, and standard application setup.

Troubleshoot and resolve issues involving Windows and macOS systems, printers, mobile devices, peripherals, and other workplace technology.

Work closely with external IT service partners and internal stakeholders to coordinate support activities, document progress, and prevent overlapping ticket efforts.

Investigate recurring technical problems, determine underlying causes, and apply practical fixes that improve system reliability and user experience.

Maintain accurate records for IT assets by tracking equipment assignments, lifecycle details, software inventory, purchasing data, and returned devices.

Observe the health of servers and network-connected resources, escalating concerns and assisting with remediation when needed.

Support employee onboarding and offboarding by setting up or recovering devices, accounts, and related technology access.

Contribute to IT initiatives and facility-related technology projects, including conference room tools, telephony, security systems, and other infrastructure enhancements.

Requirements

Bachelor's degree in Computer Science or a related discipline preferred, or at least 3 years of relevant technical support experience.
Hands-on experience supporting PC workstations, desktop hardware, Windows 10 environments, and desktop imaging processes.
Working knowledge of Active Directory administration and Microsoft-based user support environments.
Familiarity with configuring and supporting desktops, laptops, printers, and mobile devices across business settings.
Understanding of operating system installation, device configuration, and general networking concepts.
Strong analytical, troubleshooting, and critical-thinking skills with the ability to research and resolve technical issues independently.
Effective communication and customer service skills, with a dependable and adaptable approach to changing priorities.
Willingness to learn new technologies and grow within a fast-paced IT support role.

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