The IT Support Specialist provides frontline technical support for the corporate office and nearby plants, quarries, shops, and job sites. This role delivers both in-person and remote assistance to end users and supports ESS's strategic initiatives. The Specialist ensure reliable technology operations, consistent customer service, and accurate documentation.
Key Responsibilities:
- Provide in-person support for end users in the office, nearby plants, quarries, shops, job sites, and remote support across all locations.
- Respond to incidents and service requests in a timely, professional manner.
- Document troubleshooting and resolutions within the service management system.
- Prepare and deploy hardware for new hires; set up accounts and required access.
- Retrieve hardware and ensure proper deactivation during offboarding.
- Maintain accurate asset records in ITAM solution, updating entries in real time.
- Assist with inventory audits, hardware lifecycle tasks, and device tracking.
- Collaborate with other IT team members to support field operations and remote users.
- Support job sites and field personnel with technology needs, traveling locally as required.
- Follow established SOPs, runbooks, and IT processes.
- Create or update documentation and knowledge base articles to support consistency.
- Participate in IT rollouts, upgrades, and standardization initiatives.
- Identify recurring issues and escalate appropriately to support problem management.
- Stay up to date on emerging IT technologies and trends in the construction industry.
- Other duties as assigned.
Qualifications:- 2+ years of IT Support or help desk experience.
- Strong understanding Windows OS, Microsoft 365, hardware, and basic networking.
- Ability to communicate clearly with both technical and non-technical users.
- Strong customer service, problem solving, and prioritization skills.
- Associate's degree in computer science, IT, or a related field preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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