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Job Details

Skills

IT Operations
Mentorship
Computer Hardware
Laptop
Mobile Devices
IT Infrastructure
Network
Servers
IT Security
Access Control
Procurement
Business Continuity Planning
Disaster Recovery
Software Licensing
Performance Metrics
Oracle Linux
Information Technology
Computer Science
Technical Support
Supervision
Microsoft Operating Systems
Microsoft Windows Server
Microsoft Office
Active Directory
Computer Networking
LAN
WAN
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
VMware
Hyper-V
Virtualization
IT Service Management
ServiceNow
JIRA
Cyber Security
Analytical Skill
Microsoft
Microsoft Azure
Microsoft Windows
CompTIA
Network+
Security+
Leadership
Team Management
Problem Management
Project Coordination
Vendor Management
Customer Service
Management
Communication
Documentation
Reporting
KPI
SLA
Inventory
Regulatory Compliance
Project Delivery

IT Operations
Mentorship
Computer Hardware
Laptop
Mobile Devices
IT Infrastructure
Network
Servers
IT Security
Access Control
Procurement
Business Continuity Planning
Disaster Recovery
Software Licensing
Performance Metrics
Oracle Linux
Information Technology
Computer Science
Technical Support
Supervision
Microsoft Operating Systems
Microsoft Windows Server
Microsoft Office
Active Directory
Computer Networking
LAN
WAN
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
VMware
Hyper-V
Virtualization
IT Service Management
ServiceNow
JIRA
Cyber Security
Analytical Skill
Microsoft
Microsoft Azure
Microsoft Windows
CompTIA
Network+
Security+
Leadership
Team Management
Problem Management
Project Coordination
Vendor Management
Customer Service
Management
Communication
Documentation
Reporting
KPI
SLA
Inventory
Regulatory Compliance
Project Delivery

Summary

Job Summary:

The IT Site Lead manages the daily IT operations at our Glen Burnie, MD office, ensuring reliable technology services and acting as the primary liaison between the local business users and central IT functions. This role ensures the availability, security, and performance of IT infrastructure while providing leadership to the local IT support team. The IT Site Lead collaborates with business stakeholders and corporate IT teams to deliver technology solutions that support business objectives.

Key Responsibilities

Lead and manage day-to-day IT operations for the assigned site
Supervise and mentor local IT support staff and technicians
Ensure timely resolution of hardware, software, network, and system issues
Perform desktop, laptop, printer, mobile device, and peripheral support
Coordinate installation, maintenance, and upgrades of IT infrastructure
Monitor network connectivity, servers, and system performance
Implement and enforce IT security policies and compliance standards
Manage user accounts, permissions, and access controls
Coordinate with vendors for equipment procurement, maintenance, and support
Support business continuity and disaster recovery initiatives
Maintain IT asset inventory and software licensing
Prepare IT operational reports, documentation, and performance metrics
Participate in IT projects including system implementations, office moves, and technology upgrades
Act as the primary liaison between site leadership and corporate IT teams
Uphold compliance with company policies and industry regulations
Complete other duties as assigned by the IT Director

Required Qualifications

Bachelor's degree in information technology, computer science, or a related field
5-8+ years of IT support or infrastructure experience
2-5 years of leadership or supervisory experience
Strong knowledge of:

Windows Server and Windows desktop environments
Microsoft 365
Active Directory
Networking (LAN/WAN, TCP/IP, DNS, DHCP)
VMware or Hyper-V virtualization
ITSM tools (e.g., ManageEngine, ServiceNow, Jira)
Endpoint management solutions

Experience with cybersecurity best practices
Strong troubleshooting and analytical skills
Excellent communication and customer service abilities

Preferred Certifications

Microsoft Certified (Azure or Windows)
CompTIA Network+ or Security+

Key Skills

Leadership and team management
Technical troubleshooting
Incident and problem management
Project coordination
Vendor management
Customer service
Time management
Communication and interpersonal skills
Documentation and reporting

Typical KPIs

System uptime and availability
Incident resolution time (SLA compliance)
End-user satisfaction
Asset inventory accuracy
Security compliance
Project delivery timelines

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10152085
Position Id: a99faf6b970e1f8d442423075721c3ae
Posted 2 days ago

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IT Site Lead

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IT Site Lead

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Skills

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