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IT Troubleshooting
help desk
system imagine
PC deployment
hardware support
software support

Summary

Senior Field Deployment Technician

Overview:
We are seeking a highly skilled and proactive Senior Field Deployment Technician to join our team supporting the VA s Electronic Health Record (EHR) deployment and training initiatives. This pivotal role involves deploying, configuring, and maintaining a wide range of IT equipment across VA medical centers and off-site training facilities. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a dynamic environment.

Key Responsibilities:

Deploy, image, and set up IT hardware including PCs, laptops, docking stations, monitors, printers, scanners, and network equipment, both on-site at VA facilities and off-site training locations.
Unpack, assemble, install, and configure equipment with minimal supervision, ensuring each device has the latest VA-approved image and security updates.
Prepare hardware for shipment by repackaging and ensure proper setup at designated sites, including verifying network connectivity and peripheral installation.
Troubleshoot hardware and software issues, perform system upgrades, and support hardware break-fix activities for a variety of devices.
Conduct routine system administration tasks, document processes, and log activity details accurately.
Assist in maintaining high levels of customer satisfaction through prompt and professional technical support.
Participate in travel to various sites, which may include overnight or weekend assignments, with a readiness to transport equipment weighing up to 50 pounds.
Collaborate with team members and other departments to ensure timely completion of deployment projects.

Requirements:

5 years experience in imaging, installing computer equipment and managing teams of technical staff
Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
Must have personal transportation available during work hours
Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
Will frequently need to be able to push carts carrying equipment
Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
Experience with conducting routine system administration tasks and logging data in system admin logs
Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
Bachelor s degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree

Nice If You Have:

Experience with the ServiceNow ticketing system a plus
Experience with the VA
Public Trust clearance
Experience with Microsoft windows desktop deployments
Experience as IT helpdesk Tier 1 or 2

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90860665
Position Id: 9037703
Posted 3 days ago

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Shane Doughty

Recruiting Manager @ Take2 Consulting

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Senior Field Deployment Technician

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Shane Doughty

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Senior Field Deployment Technician

Job Details

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